At a Glance
- Tasks: Assist customers with queries via phone and email, ensuring exceptional service.
- Company: Join Portsmouth Water, a company dedicated to providing water for everyone.
- Benefits: Enjoy 25 days of leave, a generous pension, and exclusive discounts.
- Other info: Flexible working arrangements and commitment to diversity and inclusion.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future. Portsmouth Water are looking for Customer Services Advisors to join the team. We are passionate about delivering exceptional levels of Customer Service and are looking for candidates who share this desire. The role involves serving customers over the phone and in writing, responding to requests such as customer moves, processing payments and billing queries. The successful individual will always work in line with our values of Excellence, Future Focus and Integrity. If successful in your application, you will be joining a forward-thinking team which really places the customer at the heart of everything we do. You will have the opportunity to get involved in wider business activities, such as volunteering at community events, helping at the annual science fair and raising money for WaterAid. You will have the opportunity to influence and shape our service offering to customers and develop your own personal skills.
Key Responsibilities
- Use CRM system to process inbound customer contact which could be received via phone, email, letter, customer portal, live chat or any other channels the business makes available to customers.
- Resolving queries at first point of contact.
- Data entry accuracy – customer details, recording of complaints, account changes.
- Processing of some reporting – credit lists, old bank details etc.
- Processing technician job results ensuring customer is kept up to date and account updated as required.
- Managing tariffs – Social Tariff and WaterSure.
- Listening to customers, understanding their needs and providing tailored solutions.
- Undertaking administration tasks.
Skills, Qualifications & Competencies
- A passion for delivering excellent customer service.
- A positive attitude with a passion for helping others.
- Strong problem‑solving skills and attention to detail.
- An excellent communicator.
- Ability to work under pressure and multitask.
- Confident using Microsoft Office.
- Experience of working in a call centre environment.
- Experience of working in a busy customer facing environment.
If you are successful for the role, you will be required to undergo Baseline Personnel Security Standard (BPSS) pre‑employment checks that will include a basic disclosure check. Depending on the role, you may also be required to go through the national security vetting process for either a CTC or SC clearance check. Any offer of employment is conditional upon completion and receipt of satisfactory checks.
We recognise people want to work in a variety of different ways, and that’s why we’re happy to consider flexible working arrangements. Please feel free to talk to us at interview about the flexibility you may be looking for. We’re committed to equality, diversity and inclusion, and we actively encourage applications from all sections of society. Please be aware, the Company has a responsibility to ensure that all employees are eligible to live and work in the UK. Due to the high volume of applications we may receive — we’re unable to respond to every applicant individually. If your application is of interest, we’ll usually be in touch within 4 weeks of receiving it.
What can Portsmouth Water offer you?
- Holidays Made Better: Enjoy 25 days of annual leave, plus bank holidays, giving you plenty of time to relax, recharge and explore.
- A Pension That Works for You: We’ll help secure your future with a generous pension scheme, contributing up to 15% - because your tomorrow matters as much as your today.
- Performance Pays Off: You could earn a non‑contractual bonus of up to 6% of your basic salary, linked to company performance - because when we succeed together, you should benefit too.
- Family Comes First: Whether you’re welcoming a new arrival through birth or adoption, we’ve got your back with enhanced maternity, paternity, and adoption leave and pay.
- Social Events: All expenses covered summer and winter social events.
- Peace of Mind, Always: Our life assurance scheme gives your loved ones extra security, with a 4x salary lump sum benefit in case the unexpected happens.
- Comprehensive Wellbeing Support: Whether you need confidential mental health and wellbeing advice 24/7 through our Employee Assistance Programme, or physical health support via our Virtual GP service (available 8am-10pm, 7 days a week for you and your immediate family), help is always close at hand with the HealthHero app.
- PW Perks – Treat Yourself! Enjoy exclusive discounts at thousands of retailers, plus exciting benefits like: Electric Vehicle Scheme (after 1 year), Cycle to Work Scheme, Health Cash Plan …and so much more!
Customer Services Advisor in Langstone employer: Portsmouth Water
Join a forward-thinking organisation dedicated to ensuring sustainable water services for all. As an OT/Controls Engineer, you will thrive in a collaborative work culture that prioritises employee growth and development, offering opportunities for training and mentorship. With a commitment to flexibility and inclusivity, this role not only allows you to make a meaningful impact on community health and safety but also supports your professional journey in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Langstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Portsmouth Water. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Portsmouth Water before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor in Langstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Portsmouth Water:Your cover letter is your chance to shine! Tell us why you want to work at Portsmouth Water specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Portsmouth Water!
How to prepare for a job interview at Portsmouth Water
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
