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- Tasks: Provide frontline support to non-household retailers and manage service requests.
- Company: Join Portsmouth Water, committed to ensuring water availability for everyone.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a real difference in the water industry while developing your customer service skills.
- Qualifications: Strong background in customer service and excellent communication skills.
- Other info: Dynamic role with a focus on teamwork and regulatory compliance.
The predicted salary is between 36000 - 60000 £ per year.
We're making a difference: Together, we can ensure that there is enough water for everyone, now and in the future. Portsmouth Water are delighted to have an opening for a Wholesale Service Desk Advisor to join our Wholesale Desk team.
As a Wholesale Services Advisor you will provide frontline support to non-household (NHH) retailers, ensuring timely and accurate services across wholesale interactions. Working closely with the Wholesale Service Desk team, the role handles bilateral service requests, retailer enquiries, and maintains data quality. You will also support compliance with MOSL Market Codes and help the organisation meet its regulatory and performance obligations within the NHH retail market. The right candidate will have a strong background in a customer service role and have strong communication skills.
What will you be doing?
- Act as the first point of contact for non-household (NHH) retailers, providing clear, helpful advice on service requests, processes and operational updates.
- Manage inbound communications via phone, email, CRM systems, and the bilateral hub.
- Ensure all enquiries are resolved or escalated within agreed service levels and MOSL timescales.
- Process routine bilateral transactions (e.g., meter reads, meter exchanges, supply verification, operation requests) in accordance with MOSL service levels.
- Escalate complex or non-standard cases to Wholesale Service Desk Specialists.
- Maintain a clear audit trail for all actions and updates.
- Carry out routine checks on data quality for supply points, meter details, and transaction outcomes.
- Identify data discrepancies and work with internal teams to resolve issues promptly.
- Monitor personal workload, ensuring all tasks are delivered within SLA and to required quality standards.
- Contribute to wholesale performance KPIs, including market transactions, complaint handling, and retailer satisfaction.
- Liaise with internal teams (metering, operations, billing, network teams) to support retailer requests and ensure timely handovers.
What do you need?
Skills, Qualifications
Wholesale Service Desk Advisor in Havant employer: Portsmouth Water
Contact Detail:
Portsmouth Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Service Desk Advisor in Havant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've handled customer queries or resolved issues in the past. This will demonstrate your experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Wholesale Service Desk Advisor in Havant
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service roles. We want to see how you've handled enquiries and provided support in the past, as this is key for the Wholesale Service Desk Advisor position.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your skills and experiences, so we can easily see how you fit into our team and the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific responsibilities from the role that excite you and how you can contribute.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Portsmouth Water
✨Know Your Stuff
Make sure you understand the role of a Wholesale Service Desk Advisor inside out. Familiarise yourself with the MOSL Market Codes and the types of service requests you’ll be handling. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about frontline support, be prepared to share examples from your past experiences where you’ve excelled in customer service. Think of specific situations where you resolved issues or improved customer satisfaction, as this will highlight your suitability for the position.
✨Practice Clear Communication
As you'll be dealing with various stakeholders, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member, focusing on how you explain complex information simply. This will help you stand out as someone who can communicate effectively.
✨Prepare Questions
Interviews are a two-way street, so come armed with questions about the team dynamics, performance KPIs, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.