Network Adminstration Advisor in Havant

We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future. Portsmouth Water is delighted to have an opening for a Network Administration Advisor to join our Network department and deliver administrative services to the department’s back‑office function while supporting its operational delivery. As this role supports a 24‑hour water supply operation, there will be occasions when support is required outside normal business hours. Applicants should therefore be able to offer a level of flexibility to support the Network function.

What will you be doing?

• Deliver excellent customer service when dealing with internal and external customers, providing technical advice on operational matters.
• Raise and prepare Work Orders containing accurate information for technicians to visit customers’ properties.
• Communicate with colleagues in the wider Network Team to help maintain a professional relationship with internal and external customers.
• Ensure all Work Orders are prepared in a timely and accurate manner.
• Log all written and telephone contacts correctly and in a timely manner on the CRM system.
• Demonstrate and promote collaborative working.
• Demonstrate and promote PW Company Values and behaviours.
• Work collectively and respectively as a team with colleagues in the department.
• Meet required and agreed performance objectives.
• Undertake all Department processes, procedures and standards in accordance with specification and to the very highest level.
• Understand and comply with GDPR and all policies and procedures relating to Health and Safety.

What do you need?

• Methodical & organised.
• Reliable and hardworking.
• Able to work under pressure within a busy office environment.
• Capable of multitasking whilst retaining attention to detail.
• Be able to adapt communication style dependant on the customers needs.
• Ability to learn new skills.
• Excellent time management.
• Confident & strong communicator.
• Expected to work well within a team and individually as and when required.
• Ability to understand & assess numerical and statistical information.
• Sound knowledge of all Business IT systems.

What can Portsmouth Water offer you?

At Portsmouth Water, we believe in rewarding our people. Here’s a selection of what you may receive:

• 25 days of annual leave, plus bank holidays.
• A generous pension scheme, contributing up to 15%.
• Non‑contractual bonus of up to 6% of your basic salary, linked to company performance.
• Enhanced maternity, paternity, and adoption leave and pay.
• All expenses covered for summer and winter social events.
• Life assurance scheme, giving your loved ones a 4x salary lump sum benefit in case of an unexpected event.
• Comprehensive wellbeing support, including confidential mental health and wellbeing advice 24/7 through our Employee Assistance Programme and physical health support via our Virtual GP service (8am‑10pm, 7 days a week for you and your immediate family), with help always available via the HealthHero app.
• Exclusive discounts at thousands of retailers, plus exciting benefits such as Electric Vehicle Scheme (after 1 year), Cycle to Work Scheme, Health Cash Plan and more.

We’re committed to equality, diversity and inclusion, and we actively encourage applications from all sections of society.

Please be aware that the Company has a responsibility to ensure that all employees are eligible to live and work in the UK.