Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide admin support for a 24-hour water supply operation and deliver excellent customer service.
- Company: Join Portsmouth Water, committed to ensuring water for everyone now and in the future.
- Benefits: Enjoy 25 days annual leave, a generous pension scheme, and exclusive discounts.
- Why this job: Make a real difference while developing your skills in a supportive team environment.
- Qualifications: Organised, reliable, and able to communicate effectively with customers and colleagues.
- Other info: Flexible working arrangements available; apply early as we may close the advert soon.
The predicted salary is between 28800 - 43200 £ per year.
We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future. Portsmouth Water are delighted to have an opening for a Network Administration Assistant to join our Network department to deliver administrative services to the department’s back-office function and help support its operational delivery. As this role supports a 24-hour water supply operation, there will be occasions when support is required outside normal business hours. Applicants should therefore be able to offer a level of flexibility to support the Network function.
What will you be doing?
- Deliver excellent customer service when dealing with internal and external customers, providing technical advice on operational matters.
- Raise and prepare Work Orders containing accurate information for technicians to visit customers' properties.
- Communicate with colleagues in the wider Network Team to help maintain a professional relationship with internal and external customers.
- Ensure all Work Orders are prepared in a timely and accurate manner.
- Log all written and telephone contacts correctly and in a timely manner on the CRM system.
- Demonstrate and promote collaborative working.
- Demonstrate and promote PW Company Values and behaviours.
- Work collectively and respectively as a team with colleagues in the department.
- Meet required and agreed performance objectives.
- Undertake all Department processes, procedures and standards in accordance with specification and to the very highest level.
- Understand and comply with GDPR and all policies and procedures relating to Health and Safety.
What do you need?
- Methodical & organized.
- Reliable and hardworking.
- Able to work under pressure within a busy office environment.
- Capable of multitasking whilst retaining attention to detail.
- Be able to adapt communication style depending on the customer's needs.
- Ability to learn new skills.
- Excellent time management.
- Confident & strong communicator.
- Expected to work well within a team and individually as and when required.
- Ability to understand & assess numerical and statistical information.
- Sound knowledge of all Business IT systems.
We recognise people want to work in a variety of different ways… and that’s why we’re happy to consider flexible working arrangements. Please feel free to talk to us at interview about the flexibility you may be looking for.
Please note, we may close this advert early if we receive a high volume of applications so we encourage you to apply as soon as possible to avoid missing out.
We’re committed to equality, diversity and inclusion. We actively encourage applications from all sections of society. Please be aware, the Company has a responsibility to ensure that all employees are eligible to live and work in the UK. Due to the high volume of applications we may receive, we’re unable to respond to every applicant individually. If your application is of interest, we’ll usually be in touch within 4 weeks of receiving it.
What can Portsmouth Water offer you?
- Holidays Made Better: Enjoy 25 days of annual leave, plus bank holidays, giving you plenty of time to relax, recharge, and explore.
- A Pension That Works for You: We’ll help secure your future with a generous pension scheme, contributing up to 15% because your tomorrow matters as much as your today.
- Performance Pays Off: You could earn a non-contractual bonus of up to 6% of your basic salary, linked to company performance because when we succeed together, you should benefit too.
- Family Comes First: Whether you’re welcoming a new arrival through birth or adoption, we’ve got your back with enhanced maternity, paternity, and adoption leave and pay.
- Social Events: All expenses covered summer and winter social events.
- Peace of Mind, Always: Our life assurance scheme gives your loved ones extra security, with a 4x salary lump sum benefit in case the unexpected happens.
- Comprehensive Wellbeing Support: Whether you need confidential mental health and wellbeing advice 24/7 through our Employee Assistance Programme, or physical health support via our Virtual GP service (available 8am-10pm, 7 days a week for you and your immediate family), help is always close at hand with the HealthHero app.
- PW Perks Treat Yourself: Enjoy exclusive discounts at thousands of retailers, plus exciting benefits like Electric Vehicle Scheme (after 1 year), Cycle to Work Scheme, Health Cash Plan and so much more!
Network Administration Advisor in Havant employer: Portsmouth Water
Contact Detail:
Portsmouth Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Administration Advisor in Havant
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those at Portsmouth Water. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Be ready for a chat! When you apply, be prepared for a quick call or video interview. Brush up on your communication skills and be ready to showcase your knowledge about the role and the company.
✨Tip Number 3
Show your flexibility! Since this role requires support outside normal hours, highlight your willingness to adapt. Share examples of how you've managed similar situations in the past.
✨Tip Number 4
Don’t forget to follow up! After your application or interview, drop a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Network Administration Advisor in Havant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Network Administration Assistant role. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills: Since this role involves dealing with both internal and external customers, let us know about your experience in providing excellent customer service. Share specific examples that demonstrate your ability to communicate effectively and resolve issues.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of what makes you a great fit for the role.
Apply Early!: We might close the advert early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to avoid missing out on this fantastic opportunity.
How to prepare for a job interview at Portsmouth Water
✨Know Your Stuff
Make sure you understand the basics of network administration and the specific responsibilities of the role. Brush up on technical terms and processes related to customer service in a network environment, as you'll need to provide accurate advice during the interview.
✨Show Your Flexibility
Since this role requires support outside normal business hours, be prepared to discuss your availability and willingness to adapt. Highlight any previous experiences where you've had to be flexible or work under pressure, as this will demonstrate your commitment to the team's operational needs.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully communicated with customers or colleagues in the past, especially in challenging situations.
✨Emphasise Teamwork
Portsmouth Water values collaborative working, so be ready to share examples of how you've worked well in a team. Discuss how you contribute to a positive team environment and how you handle conflicts or differing opinions within a group setting.