At a Glance
- Tasks: Read water meters accurately and provide excellent customer service.
- Company: Join Portsmouth Water, making a difference in water sustainability.
- Benefits: Enjoy 25 days holiday, a generous pension, and performance bonuses.
- Other info: Flexible working arrangements and social events await you!
- Why this job: Be part of a team that values health, safety, and community impact.
- Qualifications: Tech-savvy with good communication skills; training provided.
The predicted salary is between 24000 - 36000 £ per year.
We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future. Portsmouth Water are seeking a Meter Reader to join our Meter Reading team. The primary responsibility of this role is to accurately read water meters within our service area in a timely and efficient manner. The ideal candidate will consistently maintain high accuracy while balancing productivity. As this is a customer-facing position, exceptional customer service skills are essential. The successful candidate will possess a positive, flexible attitude, with a strong commitment to Health and Safety. They will be comfortable engaging with both internal and external customers, working outdoors in all weather conditions, and proficiently using handheld devices. Excellent communication skills, along with a commitment to our core values of excellence, integrity, and future-focus are essential for this role.
What will you be doing? Key Responsibilities
- Read household and non-household meters accurately for billing purposes
- Capture clear photographic evidence of meter readings when required
- Record and submit appropriate skip codes when meters cannot be read or issues are identified
- Prioritise non-household and urgent reads when necessary
- Complete ad-hoc meter investigations and queries
- Meet individual and team performance targets
- Work in line with risk assessments and all health & safety procedures at all times
- Maintain a good driving standard, including meeting “Lightfoot” assessment requirements
- Support and assist colleagues, including answering queries and sharing best practice
What do you need? Skills, Qualifications & Competencies
- Confident using modern technology (e.g. handheld devices and mobile apps)
- Ability to accurately record and submit information
- Good communication and customer service skills when dealing with the public
- Previous experience in meter reading or the water industry is desirable, but not essential; full training will be provided
- Street Works qualification is desirable, but not essential; full training will be provided
- Water Hygiene certification is desirable, but not essential; full training will be provided
- The applicant will be required to have a full UK manual car driving licence (Class B), will have to undergo a driving assessment, consent to ongoing driving licence checks and additionally any other safety measures deemed necessary by Portsmouth Water Ltd in connection with driving.
We recognise people want to work in a variety of different ways, and that’s why we’re happy to consider flexible working arrangements. Please feel free to talk to us at interview about the flexibility you may be looking for. Please note, we may close this advert early if we receive a high volume of applications so we encourage you to apply as soon as possible to avoid missing out. We’re committed to equality, diversity and inclusion, and we actively encourage applications from all sections of society. Please be aware, the Company has a responsibility to ensure that all employees are eligible to live and work in the UK. Due to the high volume of applications we may receive, we’re unable to respond to every applicant individually. If your application is of interest, we’ll usually be in touch within 4 weeks of receiving it.
What can Portsmouth Water offer you?
- Holidays Made Better: Enjoy 25 days of annual leave, plus bank holidays, giving you plenty of time to relax, recharge, and explore.
- A Pension That Works for You: We’ll help secure your future with a generous pension scheme, contributing up to 15% because your tomorrow matters as much as your today.
- Performance Pays Off: You could earn a non-contractual bonus of up to 6% of your basic salary, linked to company performance because when we succeed together, you should benefit too.
- Family Comes First: Whether you’re welcoming a new arrival through birth or adoption, we’ve got your back with enhanced maternity, paternity, and adoption leave and pay.
- Social Events: All expenses covered summer and winter social events.
- Peace of Mind, Always: Our life assurance scheme gives your loved ones extra security, with a 4x salary lump sum benefit in case the unexpected happens.
- Comprehensive Wellbeing Support: Whether you need confidential mental health and wellbeing advice 24/7 through our Employee Assistance Programme, or physical health support via our Virtual GP service (available 8am-10pm, 7 days a week for you and your immediate family), help is always close at hand with the HealthHero app.
- PW Perks: Treat Yourself! Enjoy exclusive discounts at thousands of retailers, plus exciting benefits like Electric Vehicle Scheme (after 1 year), Cycle to Work Scheme, Health Cash Plan and so much more!
Meter Reader in Havant employer: Portsmouth Water
Portsmouth Water is an exceptional employer that prioritises the well-being and development of its employees. With a strong commitment to work-life balance, generous benefits including 25 days of annual leave, a robust pension scheme, and comprehensive wellbeing support, employees can thrive both personally and professionally. The inclusive work culture fosters teamwork and encourages flexibility, making it an ideal place for those seeking meaningful and rewarding employment in the water industry.
StudySmarter Expert Advice🤫
We think this is how you could land Meter Reader in Havant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Portsmouth Water. Understand their values and mission, especially their commitment to providing water for everyone. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is customer-facing, think of examples from your past experiences where you’ve provided excellent service. Be ready to share these stories during your interview to demonstrate your ability to engage positively with customers.
✨Tip Number 3
Show off your tech-savviness! As a Meter Reader, you'll be using handheld devices. Brush up on your tech skills and be prepared to discuss how comfortable you are with modern technology. If you've used similar devices before, make sure to mention it!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Portsmouth Water site. It’s the best way to ensure your application gets seen quickly, especially since we might close the advert early if we get a lot of applications. Don’t miss out!
We think you need these skills to ace Meter Reader in Havant
Some tips for your application 🫡
Show Your Customer Service Skills:Since this role is all about engaging with customers, make sure to highlight your customer service experience in your application. We want to see how you can bring a positive attitude and great communication skills to the team!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the Meter Reader position.
Emphasise Your Tech Savviness:As you'll be using handheld devices, let us know about your comfort level with technology. Mention any relevant experience with mobile apps or similar tools to show you're ready to hit the ground running!
Apply Early!:We might close the advert early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at Portsmouth Water
✨Know Your Meters
Familiarise yourself with the types of water meters you might encounter. Understanding how they work and common issues can help you answer technical questions confidently during the interview.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, prepare examples of how you've provided excellent service in the past. Think about situations where you resolved issues or went above and beyond for a customer.
✨Emphasise Safety Awareness
Health and safety are crucial in this role. Be ready to discuss your understanding of safety protocols and any relevant experience you have in maintaining a safe working environment.
✨Be Tech-Savvy
As you'll be using handheld devices, demonstrate your comfort with technology. Mention any experience you have with similar devices or apps, and be prepared to discuss how you adapt to new tech quickly.
