At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage performance.
- Company: Portsmouth Water, committed to excellent customer experience.
- Benefits: 25 days annual leave, generous pension, and wellbeing support.
- Other info: Join a supportive team with a focus on work-life balance.
- Why this job: Make a difference in customer interactions while developing your leadership skills.
- Qualifications: Strong communication and people management skills; call centre experience preferred.
The predicted salary is between 30000 - 40000 € per year.
Portsmouth Water is seeking a Customer Services Team Leader in Havant. The successful candidate will manage the inbound customer contact team, ensuring efficient and professional interactions.
Responsibilities include:
- Performance management
- Complaint handling
- Supporting team development
Ideal candidates will have strong communication and people management skills, with call centre experience being desirable.
Portsmouth Water offers 25 days of annual leave, a generous pension scheme, and various employee benefits to support wellbeing and work-life balance.
Customer Services Team Lead: Elevate CX & Team Performance in Havant employer: Portsmouth Water
Portsmouth Water is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. With 25 days of annual leave and a generous pension scheme, team members enjoy a healthy work-life balance while having opportunities for growth within the company. Located in Havant, this role allows you to lead a dedicated customer services team, making a meaningful impact on customer experience in a thriving community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Team Lead: Elevate CX & Team Performance in Havant
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Portsmouth Water on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We should also think of examples from our past experiences that showcase our skills in handling complaints and leading a team.
✨Tip Number 3
Show off our communication skills during the interview! Remember, it’s not just about what we say, but how we say it. Keep it professional yet personable to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight our relevant experience in call centres and team leadership.
We think you need these skills to ace Customer Services Team Lead: Elevate CX & Team Performance in Havant
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about managing customer interactions, make sure your application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers and lead a team.
Highlight Your Leadership Experience:We want to see your experience in managing teams! Share specific examples of how you've supported team development or handled performance management in your previous roles. This will show us you're ready to take on the responsibilities of a Team Leader.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Mention your call centre experience if you have it, and relate your skills to the specific needs of Portsmouth Water.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Portsmouth Water
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge, especially in a call centre context. Be ready to discuss your previous experiences and how you've handled challenging situations. Portsmouth Water values efficient and professional interactions, so think of examples that showcase your skills in these areas.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to manage and develop a team. Prepare to talk about your leadership style and how you've successfully motivated your team in the past. Think of specific instances where you've improved team performance or resolved conflicts.
✨Prepare for Performance Management Questions
Since performance management is a key responsibility, be ready to discuss how you measure success and support team development. Have examples of how you've set goals, provided feedback, and helped team members grow in their roles. This will show that you're proactive and invested in your team's success.
✨Understand the Company Culture
Research Portsmouth Water's values and culture. They offer great benefits like a generous pension scheme and focus on wellbeing, so be prepared to discuss how you align with their mission. Showing that you understand and appreciate their work-life balance initiatives can set you apart from other candidates.
