Billing & Revenue Assurance Lead in Havant

We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future. Portsmouth Water are delighted to have an opening for a Billing and Revenue Assurance Lead to help shape the future of our billing operations. Joining our Debt Management team, you'll play a key role in ensuring our customers receive accurate and timely bills, while providing the insight, assurance and controls needed to support a modern, data-driven billing environment. Working across the business, you'll help drive performance, identify opportunities for improvement, and ensure our billing processes continue to deliver a great customer experience throughout this exciting period of change.

What will you be doing? Key Responsibilities

• Own billing assurance and performance, maintaining effective controls, KPIs, and governance to ensure timely, accurate billing, tariff application, agreement management, and appropriate delegation of authority.
• Monitor billing health across the portfolio, proactively identifying and resolving late bills, aged unbilled accounts, billing gaps, held bills, meter reading exceptions, and revenue assurance risks.
• Drive billing accuracy and data quality, ensuring robust processes around meter readings, customer data validation, tariff changes, billed volumes, and consumption reporting, while escalating risks and control weaknesses where required.
• Provide billing assurance support for smart meter rollout activities, assessing operational and customer impacts, managing increased billing-related activity, and working collaboratively across teams to adapt processes to evolving smart data flows.
• Develop and enhance management information, reporting, and insight capability, using billing performance data to identify trends, quantify risks, support revenue assurance activities, and inform decision-making.
• Work closely with Finance, Customer Services, Product, Wholesale, third-party partners, and analysts to maintain end-to-end billing integrity, resolve complex issues, and ensure clear accountability for actions and outcomes.
• Act as a key contact for billing-related audits, regulatory reviews, and assurance activities, including oversight of non-household billing controls and market settlement impacts where applicable.

What do you need? Skills, Qualifications & Competencies

Essential

• Proven experience in billing, revenue assurance, or financial controls, ideally within utilities or regulated industries.
• Strong understanding of billing systems (experience with Kraken is highly desirable).
• Good understanding of tariff structures, billing agreements, consumption data, and revenue assurance controls.
• Analytical mindset with experience in developing KPIs and performance dashboards.
• Excellent stakeholder management and communication skills.
• Experience managing data quality and operational controls.

Desirable

• Experience supporting smart meter rollouts or similar digital transitions.
• Familiarity with regulatory requirements around billing and customer communications.
• Experience working with a consumer customer base, including understanding of customer expectations, communication needs, and billing sensitivities.

If you are successful for the role, you will be required to undergo Baseline Personnel Security Standard (BPSS) pre-employment checks that will include a basic disclosure check. Depending on the role, you may also be required to go through the national security vetting process for either a CTC or SC clearance check. Any offer of employment is conditional upon completion and receipt of satisfactory checks.

We recognise people want to work in a variety of different ways, and that’s why we’re happy to consider flexible working arrangements. Please feel free to talk to us at interview about the flexibility you may be looking for. Please note, we may close this advert early if we receive a high volume of applications — so we encourage you to apply as soon as possible to avoid missing out. We’re committed to equality, diversity and inclusion, and we actively encourage applications from all sections of society. Please be aware, the Company has a responsibility to ensure that all employees are eligible to live and work in the UK. Due to the high volume of applications we may receive we’re unable to respond to every applicant individually. If your application is of interest, we’ll usually be in touch within 4 weeks of receiving it.

What can Portsmouth Water offer you?

At Portsmouth Water, we believe in rewarding our people. Here’s just a taste of what’s waiting for you when you join the team:

• Holidays Made Better: Enjoy 25 days of annual leave, plus bank holidays, giving you plenty of time to relax, recharge, and explore.
• A Pension That Works for You: We’ll help secure your future with a generous pension scheme, contributing up to 15% – because your tomorrow matters as much as your today.
• Performance Pays Off: You could earn a non-contractual bonus of up to 6% of your basic salary, linked to company performance – because when we succeed together, you should benefit too.
• Family Comes First: Whether you’re welcoming a new arrival through birth or adoption, we’ve got your back with enhanced maternity, paternity, and adoption leave and pay.
• Social Events: All expenses covered summer and winter social events.
• Peace of Mind, Always: Our life assurance scheme gives your loved ones extra security, with a 4x salary lump sum benefit in case the unexpected happens.
• Comprehensive Wellbeing Support: Whether you need confidential mental health and wellbeing advice 24/7 through our Employee Assistance Programme, or physical health support via our Virtual GP service (available 8am–10pm, 7 days a week for you and your immediate family), help is always close at hand with the HealthHero app.
• PW Perks – Treat Yourself! Enjoy exclusive discounts at thousands of retailers, plus exciting benefits like Electric Vehicle Scheme (after 1 year), Cycle to Work Scheme, Health Cash Plan … and so much more!