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- Tasks: Provide top-notch admin support and customer service in our Network department.
- Company: Join Portsmouth Water, committed to ensuring water for everyone.
- Benefits: Gain valuable experience on a six-month contract with a supportive team.
- Other info: Opportunity to learn about water management and contribute to sustainability.
- Why this job: Make a real difference while developing your skills in a vital industry.
- Qualifications: Strong communication skills and a passion for teamwork are essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future. Portsmouth Water are delighted to have an opening for a Network Administration Advisor to join our Network department on a six‑month fixed‑term contract. The role delivers administrative services to the department’s back‑office function and helps support its operational delivery.
What will you be doing?
- Deliver excellent customer service when dealing with internal and external customers, providing technical advice on operational matters.
- Raise and prepare Work Orders containing accurate information for technicians to visit customer properties.
- Communicate with colleagues in the wider Network Team to maintain professional relationships with internal and external customers.
- Ensure all Work Orders are prepared in a timely and accurate manner.
- Log all written and telephone contacts correctly and promptly on the CRM system.
- Demonstrate and promote collaborative working.
- Demonstrate and promote PW Company Values and behaviours.
- Work collectively and respectfully as a team with colleagues in the department.
- Meet required and agreed performance objectives.
- Undertake all Department processes, procedures and standards in accordance with specification and to the very highest level.
- Understand and comply with GDPR and all policies and procedures relating to Health and Safety.
What do you need?
Skills, Qualifications
Network Administration Advisor in Hampshire employer: Portsmouth Water
Contact Detail:
Portsmouth Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Administration Advisor in Hampshire
✨Tip Number 1
Network with people in the industry! Reach out to current or former employees at Portsmouth Water on LinkedIn. A friendly chat can give us insights into the company culture and what they really value in a Network Administration Advisor.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you’ve provided excellent support, especially in technical situations. We want to show that we can deliver top-notch service to both internal and external customers.
✨Tip Number 3
Familiarise yourself with the CRM systems commonly used in network administration. If you can demonstrate knowledge of logging contacts and managing work orders, it’ll show that we’re ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Network Administration Advisor in Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Network Administration Advisor. We want to see how you can contribute to our mission of ensuring water for everyone!
Showcase Your Customer Service Skills: Since this role involves dealing with both internal and external customers, emphasise any previous experience you have in providing excellent customer service. We love candidates who can demonstrate their ability to communicate effectively and build relationships.
Be Detail-Oriented: Accuracy is key in this role, especially when preparing Work Orders. Make sure your application reflects your attention to detail. We appreciate candidates who can show they understand the importance of getting things right the first time!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Portsmouth Water!
How to prepare for a job interview at Portsmouth Water
✨Know Your Stuff
Make sure you understand the key responsibilities of the Network Administration Advisor role. Brush up on customer service principles and be ready to discuss how you would handle technical queries. Familiarise yourself with Portsmouth Water's operations and values, as this will show your genuine interest in the company.
✨Practice Makes Perfect
Rehearse common interview questions related to administrative tasks and customer service scenarios. Think about examples from your past experiences that demonstrate your ability to deliver excellent service and work collaboratively. This will help you articulate your thoughts clearly during the interview.
✨Show Your Team Spirit
Since the role involves working closely with colleagues, be prepared to discuss how you promote teamwork and collaboration. Share specific instances where you’ve successfully worked in a team environment, highlighting your communication skills and respect for others.
✨Be GDPR Savvy
Understanding GDPR is crucial for this position. Brush up on the basics and be ready to explain how you would ensure compliance in your administrative duties. This shows that you take data protection seriously and are aware of the policies that govern the role.