At a Glance
- Tasks: Monitor customer service performance in real-time to enhance customer experience.
- Company: Join Portsmouth Water's dynamic Customer Services team in Havant.
- Benefits: Enjoy 25 days annual leave, a generous pension, and exciting employee perks.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a difference by ensuring top-notch customer service every day.
- Qualifications: Strong planning and IT skills, especially in advanced Excel and workforce management.
The predicted salary is between 30000 - 40000 € per year.
Portsmouth Water is looking for a Real Time Analyst to join its Customer Services team in Havant. This role involves live monitoring of performance across customer service channels to ensure a high-quality customer experience.
Responsibilities include:
- Real-time analysis
- Managing staffing and service levels
- Designing reports with stakeholders
The role demands excellent planning and IT skills, especially in advanced Excel and workforce management systems.
Benefits include:
- 25 days of annual leave
- A generous pension scheme
- Various employee perks
Live Operations Analyst – Real-Time Customer Service in Hampshire employer: Portsmouth Water
Portsmouth Water is an exceptional employer that prioritises employee well-being and professional growth. With a supportive work culture, generous benefits including 25 days of annual leave and a robust pension scheme, employees are encouraged to thrive in their roles while contributing to a high-quality customer experience. Located in Havant, the company offers unique opportunities for real-time analysis and collaboration, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Live Operations Analyst – Real-Time Customer Service in Hampshire
✨Tip Number 1
Get to know the company! Research Portsmouth Water and their customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your real-time analysis skills! Use mock scenarios to demonstrate how you'd handle live monitoring and performance management. This will give you a leg up when discussing your experience with staffing and service levels.
✨Tip Number 3
Brush up on your Excel skills! Since the role requires advanced Excel knowledge, make sure you're comfortable with functions, pivot tables, and data visualisation. You can even create sample reports to showcase your abilities.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows initiative and helps us keep track of your application more efficiently.
We think you need these skills to ace Live Operations Analyst – Real-Time Customer Service in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with real-time analysis and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your advanced Excel and planning abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to Portsmouth Water’s mission. We love seeing personality, so let your enthusiasm come through!
Showcase Relevant Experience:When filling out your application, focus on any previous roles where you’ve managed staffing levels or designed reports. We’re looking for specific examples that demonstrate your ability to monitor performance and improve customer experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Portsmouth Water
✨Know Your Numbers
As a Live Operations Analyst, you'll need to demonstrate your analytical skills. Brush up on key metrics related to customer service performance and be ready to discuss how you would monitor and improve these in real-time.
✨Excel Like a Pro
Since advanced Excel skills are crucial for this role, make sure you’re comfortable with functions, pivot tables, and data visualisation. Consider preparing a small project or example that showcases your Excel prowess to discuss during the interview.
✨Understand Workforce Management
Familiarise yourself with workforce management systems and how they impact staffing and service levels. Be prepared to share your thoughts on how to optimise these systems for better customer service outcomes.
✨Engage with Stakeholders
This role involves designing reports with stakeholders, so think about how you can effectively communicate complex data. Prepare examples of how you've collaborated with others in the past to ensure everyone is on the same page.
