At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage performance.
- Company: Portsmouth Water, committed to excellent customer experiences.
- Benefits: 25 days annual leave, generous pension, and wellbeing support.
- Other info: Join a supportive team with a focus on work-life balance.
- Why this job: Make a difference in customer interactions while developing your leadership skills.
- Qualifications: Strong communication and people management skills; call centre experience preferred.
The predicted salary is between 30000 - 40000 € per year.
Portsmouth Water is seeking a Customer Services Team Leader in Havant. The successful candidate will manage the inbound customer contact team, ensuring efficient and professional interactions.
Responsibilities include:
- Performance management
- Complaint handling
- Supporting team development
Ideal candidates will have strong communication and people management skills, with call centre experience being desirable.
Portsmouth Water offers 25 days of annual leave, a generous pension scheme, and various employee benefits to support wellbeing and work-life balance.
Customer Services Team Lead: Elevate CX & Team Performance in Hampshire employer: Portsmouth Water
Portsmouth Water is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. With 25 days of annual leave and a generous pension scheme, team members enjoy a healthy work-life balance while having opportunities for growth in a dynamic environment focused on customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Team Lead: Elevate CX & Team Performance in Hampshire
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Portsmouth Water on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We should also think of examples from our past experiences that showcase our skills in handling complaints and leading a team.
✨Tip Number 3
Show off our communication skills during the interview! Remember, as a Customer Services Team Leader, we need to demonstrate how we can effectively interact with both customers and our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in joining the Portsmouth Water team.
We think you need these skills to ace Customer Services Team Lead: Elevate CX & Team Performance in Hampshire
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about managing customer interactions, make sure your application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers and lead a team.
Tailor Your Experience:We want to see how your previous experience aligns with the responsibilities of the Customer Services Team Leader role. Be specific about your call centre experience and any performance management or complaint handling you've done in the past.
Highlight Team Development:As a leader, supporting team development is key. Share examples of how you've helped your team grow, whether through training, mentoring, or fostering a positive work environment. This will show us you're ready to elevate CX and team performance.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Portsmouth Water
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge, especially in a call centre context. Understand the key metrics that drive performance and be ready to discuss how you've handled complaints or improved team interactions in the past.
✨Showcase Your People Skills
Since this role involves managing a team, be prepared to share examples of how you've successfully led and developed others. Think about specific situations where your communication skills made a difference in team performance or morale.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like handling a difficult customer or resolving a team conflict. Practise your responses so you can demonstrate your problem-solving abilities and approach to maintaining a positive customer experience.
✨Research Portsmouth Water
Familiarise yourself with Portsmouth Water's values and recent initiatives. Showing that you understand their commitment to customer service and employee wellbeing will help you stand out as a candidate who aligns with their mission.
