Network Administration Advisor in Hampshire, Portsmouth

We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future. Portsmouth Water are delighted to have an opening for a Network Administration Advisor to join our Network department on a six-month fixed-term contract, to deliver administrative services to the department’s back-office function and help support its operational delivery.

Key Responsibilities

• Deliver excellent customer service when dealing with internal and external customers, providing technical advice on operational matters.
• Raise and prepare Work Orders containing accurate information for technicians to visit customers' properties.
• Communicate with colleagues in the wider Network Team to help maintain a professional relationship with internal and external customers.
• Ensure all Work Orders are prepared in a timely and accurate manner.
• Log all written and telephone contacts correctly and in a timely manner on the CRM system.
• Demonstrate and promote collaborative working.
• Demonstrate and promote PW Company Values and behaviours.
• Work collectively and respectively as a team with colleagues in the department.
• Meet required and agreed performance objectives.
• Undertake all Department processes, procedures and standards in accordance with specification and to the very highest level.
• Understand and comply with GDPR and all policies and procedures relating to Health and Safety.

Skills, Qualifications & Competencies

• Methodical & organised.
• Reliable and hardworking.
• Able to work under pressure within a busy office environment.
• Capable of multitasking whilst retaining attention to detail.
• Be able to adapt communication style dependant on the customers' needs.
• Ability to learn new skills.
• Excellent time management.
• Confident & strong communicator.
• Expected to work well within a team and individually as and when required.
• Ability to understand & assess numerical and statistical information.
• Sound knowledge of all Business IT systems.

As this role supports a 24-hour water supply operation, there will be occasions when support is required outside normal business hours. Applicants should therefore be able to offer a level of flexibility to support the Network function.

We recognise people want to work in a variety of different ways, and that’s why we’re happy to consider flexible working arrangements. Please feel free to talk to us at interview about the flexibility you may be looking for.

We’re committed to equality, diversity and inclusion, and we actively encourage applications from all sections of society. Please be aware, the Company has a responsibility to ensure that all employees are eligible to live and work in the UK.

What can Portsmouth Water offer you?

• Holidays Made Better: Enjoy 25 days of annual leave, plus bank holidays.
• A Pension That Works for You: We’ll help secure your future with a generous pension scheme, contributing up to 15%.
• Performance Pays Off: You could earn a non-contractual bonus of up to 6% of your basic salary, linked to company performance.
• Family Comes First: Whether you’re welcoming a new arrival through birth or adoption, we’ve got your back with enhanced maternity, paternity, and adoption leave and pay.
• Social Events: All expenses covered summer and winter social events.
• Peace of Mind, Always: Our life assurance scheme gives your loved ones extra security, with a 4x salary lump sum benefit in case the unexpected happens.
• Comprehensive Wellbeing Support: Whether you need confidential mental health and wellbeing advice 24/7 through our Employee Assistance Programme, or physical health support via our Virtual GP service (available 8am-10pm, 7 days a week for you and your immediate family), help is always close at hand with the HealthHero app.
• PW Perks - Treat Yourself!: Enjoy exclusive discounts at thousands of retailers, plus exciting benefits like electric vehicle scheme (after 1 year), cycle to work scheme, health cash plan, and so much more!