Network Administration Advisor

We're making a difference: Together, we can ensure that there is enough water for everyone, now and in the future. Portsmouth Water are delighted to have an opening for a Network Administration Advisor to join our Network department on a six‑month fixed‑term contract. The role is focused on delivering administrative services to the department's back‑office function and supporting its operational delivery.

Key Responsibilities

• Deliver excellent customer service when dealing with internal and external customers, providing technical advice on operational matters.
• Raise and prepare Work Orders containing accurate information for technicians to visit customers' properties.
• Communicate with colleagues in the wider Network Team to help maintain a professional relationship with internal and external customers.
• Ensure all Work Orders are prepared in a timely and accurate manner.
• Log all written and telephone contacts correctly and in a timely manner on the CRM system.
• Demonstrate and promote collaborative working.
• Demonstrate and promote PW Company Values and behaviours.
• Work collectively and respectfully as a team with colleagues in the department.
• Meet required and agreed performance objectives.
• Undertake all Department processes, procedures and standards in accordance with specification and to the very highest level.
• Understand and comply with GDPR and all policies and procedures relating to Health and Safety.
• Methodical and organised.
• Reliable and hardworking.
• Able to work under pressure within a busy office environment.
• Capable of multitasking whilst retaining attention to detail.
• Adapt communication style according to customers' needs.
• Ability to learn new skills.
• Excellent time management.
• Confident and strong communicator.
• Expected to work well within a team and individually as and when required.
• Ability to understand and assess numerical and statistical information.
• Sound knowledge of all Business IT systems.

Flexibility and Working Hours

As this role supports a 24‑hour water supply operation, there will be occasions when support is required outside normal business hours. Applicants should therefore be able to offer a level of flexibility to support the Network function. The company is happy to consider flexible working arrangements.

Benefits

• 25 days of annual leave plus bank holidays.
• Generous pension scheme, with up to 15% contribution from the employer.
• Non‑contractual bonus of up to 6% of basic salary, linked to company performance.
• Enhanced maternity, paternity and adoption leave and pay.
• All‑expenses covered summer and winter social events.
• Life assurance scheme providing a 4x salary lump sum benefit in case of the unexpected.
• Confidential mental health and wellbeing support 24/7 via Employee Assistance Programme; physical health support via Virtual GP service (8 am–10 pm, 7 days a week) and HealthHero app.
• Exclusive discounts at thousands of retailers and additional perks such as Electric Vehicle Scheme (after 1 year), Cycle to Work Scheme, Health Cash Plan and more.