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- Tasks: Support customers with smart meter installations and promote water efficiency.
- Company: Join a friendly team at Portsmouth Water making a difference in water usage.
- Benefits: Generous pension, performance bonuses, enhanced family leave, and wellbeing support.
- Why this job: Be the face of customer service while solving real-world problems.
- Qualifications: Great communication skills and a positive attitude; training provided.
- Other info: Flexible working arrangements and exciting social events await you!
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about helping customers and making a real difference in how water is used? Join our friendly field team supporting the rollout of smart meters, where you’ll be out and about meeting customers, offering follow-up support, and promoting water efficiency in homes and businesses. You’ll be the welcoming face of our service, confidently answering questions, giving practical advice on leaks and usage, and working closely with colleagues and contractors to deliver a great experience. If you enjoy working with people, solving problems, and taking pride in excellent customer satisfaction, this is an exciting opportunity to build a rewarding career in the field.
Responsibilities
- Arrange smart meter exchanges/installations for business customers through a mix of in-person visits, telephone calls, and email correspondence.
- Carry out on-site problem solving where smart meter installations are complex or challenging.
- Complete follow-up visits after smart meter installations where required.
- Conduct in-person and virtual appointments for customers experiencing continuous flow, identifying causes and recommending solutions.
- Deliver in-person and virtual water efficiency audits for business customers.
- Undertake leak detection on both customer and water company assets, including completing simple repairs where appropriate.
- Manage inbound customer enquiries via phone and email, providing timely and effective support.
- Provide administrative support aligned to non-household (NHH) code requirements when required.
- Liaise closely with internal field teams and external contractors delivering work on behalf of Portsmouth Water.
- Carry out desktop analysis to ensure meters are correctly sized ahead of smart meter exchanges.
- Proactively manage instances where smart meters are not communicating, following non-household (NHH) process to minimise business impact.
- Monitor smart meter data for signs of continuous flow and coordinate appropriate follow-up actions.
- Work collaboratively as part of the wider meter reading team, supporting the delivery of meter reading services as needed.
- Attend non-household smart meter installations alongside Cappagh when required, providing on-site support.
Qualifications and Skills
- Excellent communication skills
- Organisational and time management skills
- Able to work as a team as well as using own initiative
- Be able to work under pressure effectively and efficiently
- Prioritisation skills
- Collaborative working with other internal departments and contractors
- Strong attention to detail and accuracy
- Suggest changes to make processes more efficient
- Have a positive can-do attitude
- Have a technical understanding of our assets and our network
- Previous field/technician experience is desirable but full training will be provided.
Additional Information
We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future. You will be required to have a full UK manual car driving licence (Class B), you will have to undergo a driving assessment, consent to ongoing driving licence checks and additionally any other safety measures deemed necessary by Portsmouth Water Ltd in connection with driving. We recognise people want to work in a variety of different ways, and that’s why we’re happy to consider flexible working arrangements. Please feel free to talk to us at interview about the flexibility you may be looking for. Please note, we may close this advert early if we receive a high volume of applications so we encourage you to apply as soon as possible to avoid missing out. We’re committed to equality, diversity and inclusion, and we actively encourage applications from all sections of society. Please be aware, the Company has a responsibility to ensure that all employees are eligible to live and work in the UK. Due to the high volume of applications we may receive, we’re unable to respond to every applicant individually. If your application is of interest, we’ll usually be in touch within 4 weeks of receiving it.
What Portsmouth Water Offers
- We’ll help secure your future with a generous pension scheme, contributing up to 15% because your tomorrow matters as much as today.
- Performance Pays Off: You could earn a non-contractual bonus of up to 6% of your basic salary, linked to company performance.
- Family Comes First: Enhanced maternity, paternity, and adoption leave and pay.
- Social Events: All expenses covered summer and winter social events.
- Peace of Mind: Our life assurance scheme provides a 4x salary lump sum.
- Comprehensive Wellbeing Support: Mental health and wellbeing support via EAP and access to Virtual GP service.
- PW Perks: Exclusive discounts at retailers and benefits like Electric Vehicle Scheme (after 1 year), Cycle to Work Scheme, Health Cash Plan, and more.
Customer Field Support Advisor in Havant employer: Portsmouth Water Ltd
Contact Detail:
Portsmouth Water Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Field Support Advisor in Havant
✨Tip Number 1
Get to know the company! Research Portsmouth Water and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission of promoting water efficiency.
✨Tip Number 2
Practice your people skills! As a Customer Field Support Advisor, you'll be meeting customers face-to-face. Role-play common scenarios with friends or family to boost your confidence in answering questions and providing practical advice.
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out during the interview process. It shows initiative and genuine interest!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to keep track of candidates and gives you a better chance of landing that interview. Don’t wait too long, though – apply ASAP!
We think you need these skills to ace Customer Field Support Advisor in Havant
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for helping customers shine through in your application. We want to see how much you care about making a difference, especially when it comes to water efficiency and customer satisfaction.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with our mission and values!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Portsmouth Water Ltd
✨Know Your Stuff
Familiarise yourself with smart meters and water efficiency. Understand how they work and the benefits they bring to customers. This knowledge will help you confidently answer questions and demonstrate your passion for making a difference.
✨Show Off Your People Skills
As a Customer Field Support Advisor, you'll be interacting with various customers. Practice your communication skills by engaging in mock conversations. Be ready to showcase your ability to listen, empathise, and provide practical solutions to customer queries.
✨Be Problem-Solving Savvy
Prepare for potential scenarios where you might need to troubleshoot issues on-site. Think of examples from your past experiences where you've successfully resolved problems, especially in a field or technical context. This will highlight your initiative and resourcefulness.
✨Team Player Vibes
Collaboration is key in this role. Be prepared to discuss how you've worked effectively within a team in the past. Share specific examples that demonstrate your ability to liaise with colleagues and contractors to achieve common goals.
