At a Glance
- Tasks: Deliver exceptional customer service and handle inquiries via phone and email.
- Company: Join Portsmouth Water Ltd, a community-focused company.
- Benefits: Generous holiday leave, pension contributions, and employee assistance programme.
- Other info: Be part of a supportive team with opportunities for personal growth.
- Why this job: Make a real difference in customer experiences while engaging with the community.
- Qualifications: Excellent communication skills and relevant experience in customer service.
The predicted salary is between 25000 - 30000 £ per year.
Portsmouth Water Ltd is hiring Customer Services Advisors to deliver exceptional customer service and handle inquiries via phone, email, and more. Join a team that values customer focus and actively participates in community activities.
The role includes processing customer requests, resolving queries, and utilizing a CRM system effectively. Ideal candidates will have excellent communication skills and relevant experience.
Benefits include generous holiday leave, pension contributions, and an employee assistance programme.
Customer Experience Advisor - Shape Service & Community employer: Portsmouth Water Ltd
Portsmouth Water Ltd is an excellent employer that prioritises exceptional customer service while fostering a strong sense of community involvement. With generous holiday leave, pension contributions, and an employee assistance programme, the company supports its employees' well-being and growth. Join a collaborative team where your communication skills will shine and contribute to meaningful customer interactions in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor - Shape Service & Community
✨Tip Number 1
Get to know Portsmouth Water Ltd! Research their values and community activities. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling inquiries via phone and email, try role-playing with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you resolved customer queries effectively. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and stay updated on your progress. Plus, it shows you're proactive and keen to join our team at Portsmouth Water Ltd.
We think you need these skills to ace Customer Experience Advisor - Shape Service & Community
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled inquiries and resolved issues, so share specific examples that showcase your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’d be a great fit for the role!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Mention how your values align with our focus on community and customer satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Portsmouth Water Ltd
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle inquiries and resolve issues effectively, as this role is all about delivering exceptional service. Be ready to share examples from your past experiences that highlight your skills in these areas.
✨Familiarise Yourself with CRM Systems
Since the job involves using a CRM system, it’s crucial to demonstrate your familiarity with such tools. If you’ve used any CRM software before, be prepared to discuss your experience. If not, do a bit of research on common systems and their functionalities to show your willingness to learn.
✨Show Your Community Spirit
Portsmouth Water Ltd values community involvement, so think about ways you've engaged with your community in the past. Whether it's volunteering or participating in local events, be ready to talk about how you can contribute to the company’s community activities.
✨Practice Your Communication Skills
Excellent communication is key for this role. Practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to refine your responses and ensure you convey your thoughts effectively.
