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- Tasks: Support clinical staff with reception and admin duties to keep services running smoothly.
- Company: Join South Coast Alliance, a community-focused healthcare organisation.
- Benefits: Flexible hours, full training provided, and a chance to make a difference.
- Why this job: Be part of a team that prioritises patient care and community health.
- Qualifications: Customer service experience and good communication skills are essential.
- Other info: Opportunity for personal growth in a dynamic healthcare environment.
The predicted salary is between 12 - 15 £ per hour.
This position is a BANK post, with no fixed hours. The purpose of this role is to support clinical and non-clinical staff by undertaking reception and or administrative duties to ensure the smooth running of SCA services. The shifts available are out of hours - evenings and weekends. Flexibility is essential to ensure the services can run effectively. Full training will be provided and successful candidates will be required to undergo a DBS check.
Main duties of the job
- To provide administrative support as required
- To provide reception cover
- To assist the clinical team
- To provide support to the Supervisors/Service lead on site
About us
South Coast Alliance is a clinically led, community-focused organisation delivering integrated primary-care services across Portsmouth and South East Hampshire. Formed through the collaboration of Portsmouth Primary Care Alliance (PPCA) and Southern Hampshire Primary Care Alliance (SHPCA), the organisation provides urgent and primary-care services across multiple sites and extended hours, supporting patients when they most need access to care.
Job responsibilities
- Administrative
- Providing general administrative support
- Greeting patients, assist and direct them accordingly.
- Monitoring the appointment system.
- Answering telephones to patients and other healthcare professionals.
- Booking cases onto the clinical system and monitor the activity and take appropriate action where necessary.
- Completing Excel spreadsheets, stock and safety checks.
- Provide general support to the clinical team, ensuring timely completion of all tasks requested, including dealing with prescriptions and referring patients for home visits.
- Ensure all incidents and potential risks are reported in line with company policy and procedures.
- Ensure patient safety is at the centre of everything you do.
- Be proactive and take accountability for own actions and tasks completed.
- Contribute to the effectiveness of the team, by reflecting own performance and suggesting ways to improve and enhance the service.
- Ensure reception area and consulting rooms are left tidy, free of trip hazards and if appropriate, have been cleaned after each session.
- Communicate effectively with other team members, clinical staff and patients.
- Follow all policies, standards and guidance.
Person Specification
Experience
- Previous experience in a customer service setting.
- Telephone and call handling experience.
- Ability to work under pressure while maintaining a positive outlook.
- Good level of general education 3 GCSEs Grades A* to C or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BANK Receptionist/Administrator in Gosport employer: Portsmouth Primary Care Alliance
Contact Detail:
Portsmouth Primary Care Alliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BANK Receptionist/Administrator in Gosport
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in healthcare or administrative roles. They might know of openings or can put in a good word for you.
✨Tip Number 2
Be flexible with your availability. Since this role requires evening and weekend shifts, let potential employers know you're open to working those hours. It shows you're committed and ready to jump in!
✨Tip Number 3
Practice your communication skills. As a receptionist, you'll be the first point of contact for patients. Role-play with a friend to get comfortable with greeting patients and handling calls.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role.
We think you need these skills to ace BANK Receptionist/Administrator in Gosport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the BANK Receptionist/Administrator role. Highlight any relevant experience in customer service and administrative tasks, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to work with us at South Coast Alliance and how your skills align with our mission of providing excellent patient care.
Show Off Your Flexibility: Since this role requires flexibility with shifts, make sure to mention your availability clearly. We love candidates who can adapt to our out-of-hours needs, so let us know when you can work!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Portsmouth Primary Care Alliance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a BANK Receptionist/Administrator. Familiarise yourself with the key duties like providing administrative support and assisting clinical teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with patients and healthcare professionals, be ready to share examples of your previous customer service experience. Think of specific situations where you handled calls or assisted customers effectively, especially under pressure. This will highlight your ability to maintain a positive outlook in challenging situations.
✨Flexibility is Key
Given that the shifts are out of hours, emphasise your flexibility during the interview. Be prepared to discuss your availability for evenings and weekends, and how you can adapt to the needs of the service. This shows that you’re committed to ensuring the smooth running of operations.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the team dynamics, training opportunities, and how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the organisation is the right fit for you.