EDRMS Deputy Product Owner

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.
The Vision For Our Single Corporate Services Is To:

• Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer.
• Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts.
• Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities.
• Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations.
• Improve learning and development opportunities and sharing best practice, upskilling both Trusts.
• Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing.
• Build resilience for individuals and our teams.

Job Description
This vacancy is open to employees of Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust only.
Band 6: £38,682 – 46,580
Hours: 37.5 per week
Location: Base location either St Mary\’s Hospital, Parkhurst Road, Newport, Isle of Wight,PO30 5TG, or Building 4000, Lakeside, North Harbour, Cosham, Portsmouth, PO6 3EN. Across site travel may be required, the frequency will be agreed locally
Contract type: Secondment – 2 years
The Electronic Document and Records Management System (EDRMS) programme is a key enabler in our five-year digital strategy and a foundational step toward the successful rollout of the OneEPR (HIOW Acute Electronic Patient Record).
Job Purpose
As part of the Electronic Document and Records Management System (EDRMS) programme, this role will contribute to improve the effectiveness and value of health care delivery for Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust (the Trusts). This post is a member of the Digital Service, within the Electronic Patient Record (EPR) function.
The EDRMS programme is a key enabler in our five-year digital strategy and a foundational step toward the successful rollout of the OneEPR (HIOW Acute Electronic Patient Record).
Job Summary

• Supporting Product management for the portfolio of patient facing IT products and managing the product(s) backlog
• Supporting Stakeholder and Supplier Management within the context of Agile Software Development
• Supporting the Maintenance Software User & Management Forums
• Represent the user within \’user stories\’ at sprint planning sessions and fulfilment of the sprint \’done\’ statement.
• Understand the \’product category\’ to a subject matter expert level.
• Promote the \’products\’ at various local, regional, and national forums.
• Ensure all relevant product documentation is maintained e.g. release notes, clinical safety, change management, communication notifications.

Specific Core Functions
IT Deputy Product Owners are responsible for supporting internal software applications and their Agile delivery in the Trust. Post holders play a key role in software implementations, migrations, upgrades, providing technical guidance and IT services to users and project teams. Post holders are also required to support the engagement stakeholders, Trust staff, and third-party suppliers where applicable to ensure services are delivered in a timely fashion to meet the requirements of the clinical and corporate business staff.
Specifically, Deputy Product Owners Are Required To:

• Support the Management and leadership of Software User & Management Forums
• Represent users within user stories at sprint planning sessions and sprint done statements
• Be subject matter experts for the products they are responsible for
• Ensure all relevant product lite documentation is maintained (e.g. release notes, clinical safety, change management and communications notifications)
• Act as representatives for their products at local, regional, and national forums

This role will focus on the delivery, implementation, and development of a portfolio of IT Products that support engagement with our patients including appointment bookings, personal healthcare records and video consultations.

• Filter and translate differing requirements from users, owners and developers into a single consistent vision whilst managing various complex situations and demands on future software releases.
• Maintaining strong internal governance in the software release strategy for all internal products.
• Supporting the management of Low-Code application platforms to enhance product development or prototypes.
• Development of co-design, co-experience environments to enhance the application experience for staff and patients.
• Act as the subject matter expert (product owner) representing the needs of both the IT department and the Trust users when talking to software developers. The product manager will work with the stakeholders to obtain information and to verify decisions and strategies.
• Plan and coordinate software development for multiple features of varying complexities. Engagement and communication with all relevant stakeholders and management of any associated risks.
• Identify opportunities that can improve efficiency of both clinical and administration processes.
• During testing and release phases, this post holds the responsibility of planning the early life support, software troubleshooting issues, software bug recording and management to resolution.
• Creation of the system design and functional specifications for all in-house development projects.
• Continuous Business Engagement to understand the application user needs and ensure development aligned to Trust Strategy and NHS long term plan.
• Adoption of Clinical Risk Management policy across all in-house software applications.

Key Responsibilities
Communication and Working Relationships
The post holder will be providing and receiving complex, sensitive or contentious information, where persuasive, motivational, negotiating, training, empathic or re-assurance skills are required. This may be because agreement or cooperation is required or because there are barriers to understanding and/or providing and receiving highly complex information.
Analytical and Judgement
Judgements involving a range of facts or situations, which require analysis or comparison of a range of options.
Planning and organising
Planning and organisation of a number of complex activities or programmes, which require the formulation and adjustment of plans.
Physical Skills
The post requires highly developed physical skills where a high degree of precision or speed and high levels of hand, eye and sensory co-ordination are essential.
Patient Client Care
Provides general non-clinical advice, information, guidance or ancillary services directly to patients, clients, relatives or carers.
Policy and Service Development
The post holder is responsible for a range of policy implementation and policy or service development for a directorate or equivalent.
Financial Management

• The post holder will observe a personal duty of care in relation to equipment and resources used in the course of their work.

Management/Leadership
The post holder provides advice or demonstrates own activities or workplace routines to new or less experienced employees in own work area.
Information Resources
The post holder is responsible for the operation of one or more information systems at department / service level where this is the major job responsibility.
Research and development
Freedom to Act
Expected results are defined but the post holder decides how they are best achieved and is guided by principles and broad occupational policies or regulations. Guidance may be provided by peers or external reference points.
Physical effort
A combination of sitting, standing, and walking with little requirement for physical effort. There may be a requirement to exert light physical effort for short periods.
Mental effort
There is a frequent requirement for prolonged concentration, or there is an occasional requirement for intense concentration.
Emotional Effort
Occasional exposure to distressing or emotional circumstances, or frequent indirect exposure to distressing or emotional circumstances, or occasional indirect exposure to highly distressing or highly emotional circumstances.
Working conditions
Exposure to unpleasant working conditions or hazards is rare.
Person Specification and how criteria will be assessed – please refer to the attached full job description
Experience

• Excellent communications and interpersonal skills
• Experience managing Digital & IT and at a senior level, preferably in the public sector
• Successful implementation of significant change, both technical and organisational, in a complex setting.
• Experience of working in a large, complex organisation (in or outside the NHS) leading on digital, IT and information services.
• Experience of successfully operating in and delivering priorities in a partnership environment.

Knowledge

• Good relationship building skills to gain maximum input from colleagues and software suppliers.
• Excellent planning and time management skills.
• Expertise in the use of MS Word, Excel, Powerpoint and Outlook.
• Self-motivated, enthusiastic, and confident.
• Patient and flexible able to operate as part of a team.
• Good knowledge of data protection and information security / governance issues.
• Good technical awareness to understand and resolve technical problems, communicating effectively with technical experts.
• Knowledge and experience of computerised applications management and security practice

Compliance statement to expected organisational standards.
To comply with all Trust Policies and Procedure, with particular regard to

• Risk Management
• Health and Safety
• Confidentiality
• Data Quality
• Freedom of Information
• Equality Diversity and Inclusion
• Promoting Dignity at Work by raising concerns about bullying and harassment
• Information and Security Management and Information Governance
• Counter Fraud and Bribery

This job description may be altered, from time to time, to meet changing needs of the service, and will be reviewed in consultation with the post holder.
Qualifications
Please read the full job description for further details.
Qualifications

• Degree level qualification or equivalent relevant experience.
• ITIL Foundation
• ISEB Testing Certification

Additional Information
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
Please note your application may be transferred to the Isle of Wight Applicant Tracking System (ATS) if you are selected for an interview
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans status, colour, religion, disability, sexual orientation, and beliefs.
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