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- Tasks: Assist in selling match day and season tickets while providing top-notch customer service.
- Company: Join the vibrant Portsmouth Football Club and be part of the action!
- Benefits: Earn up to £11.44 per hour with free parking and flexible hours.
- Why this job: Be at the heart of the game, helping fans enjoy their experience.
- Qualifications: Customer service skills are a plus; a friendly attitude is essential.
- Other info: Flexible hours around match days; great for students looking for casual work.
Job Description:
Job information Casual Ticket Office Assistant from the Company Portsmouth Football Club, located in the city Portsmouth in the country United Kingdom. This job opening is open to job seekers with a GCSE education.
Job Responsibility:
Job title: Casual Ticket Office Assistant
Hours of work: Casual
Reports to: Ticketing Manager
Remuneration: National minimum wage
We are looking for a dynamic, friendly, and reliable individual to join our Ticket office and support the sale of both match day tickets and season tickets. The role will require you to complete general admin duties relating to the sale and maintenance of tickets whilst delivering premium customer service.
Your key responsibilities will include:
- Process ticket requests face to face or over the phone.
- Deal with queries for fans booking online.
- Act as a custodian of the data collected during the ticketing process.
- Deliver high-standard service for our fans by ensuring their needs and queries are met professionally.
- Resolve queries via email, telephone, face to face.
- Ensure all transactions are balanced up at the end of each working day.
- Work alongside other departments to ensure smooth operational activities.
- Work flexibly as required around match days, including evenings and weekends.
- Support Supervisor with ticketing admin work when required.
Your Skills and Experience
- Customer service experience preferred.
- Previous ticketing experience desirable, but not essential.
- Friendly, with a can-do attitude and flexible approach to work.
- Able to work in a pressurized environment.
- Excellent communication skills.
Equality, Diversity and Inclusion
- Support the development and implementation of the club\’s Equality, Diversity and Inclusion Policy.
- Promote and drive accountability around diversity and inclusion in the workplace.
- Create an environment for equal opportunities for all colleagues, customers, and stakeholders.
We are committed to Equality, Diversity and Inclusion and aim to build an accurate picture of the make-up of our talent pools. We promote an equal, diverse, and inclusive workplace and ensure that we treat people with respect.
We take a robust approach to modern slavery and human trafficking and are committed to preventing slavery and human trafficking in our corporate activities. We are also committed to the safeguarding and welfare of all children, young people, and adults at risk.
Benefits:
- Free parking.
Work Details:
- Zero hours contract.
- Pay: Up to £11.44 per hour.
- Weekend availability.
- In-person work location.
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Casual Ticket Office Assistant employer: Portsmouth Football Club
Contact Detail:
Portsmouth Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Ticket Office Assistant
✨Tip Number 1
Get to know the Portsmouth Football Club! Research their values, recent matches, and community involvement. This will help you connect with the team during your interview and show that you're genuinely interested in being part of the club.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your chat with us.
✨Tip Number 3
Be flexible and ready to adapt! The job requires working on match days and possibly dealing with unexpected situations. Show us that you can handle pressure and are willing to jump in wherever needed to support the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team at Portsmouth Football Club!
We think you need these skills to ace Casual Ticket Office Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and dynamic personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight any customer service experience you have and relate it to the responsibilities of a Casual Ticket Office Assistant. This shows us that you understand what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be dealing with fans who may have questions or queries.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Portsmouth Football Club
✨Know Your Stuff
Before the interview, make sure you understand the role of a Casual Ticket Office Assistant. Familiarise yourself with ticketing processes and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role involves a lot of interaction with fans, be ready to demonstrate your excellent communication skills. Think of examples from your past experiences where you've provided great customer service or resolved issues effectively. This will highlight your friendly and can-do attitude.
✨Flexibility is Key
The job requires working around match days, including evenings and weekends. Be prepared to discuss your availability and willingness to adapt your schedule. Showing that you're flexible and ready to jump in when needed will make you stand out.
✨Embrace Diversity and Inclusion
Portsmouth Football Club values equality and diversity. Be ready to talk about how you can contribute to creating an inclusive environment. Share any experiences you have that demonstrate your commitment to these values, as it shows you align with the club's ethos.