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- Tasks: Provide essential support to tenants facing complex challenges and help prevent homelessness.
- Company: Join Portsmouth Homes, a dedicated organisation focused on tenant welfare.
- Benefits: Gain valuable experience, develop skills, and make a real difference in people's lives.
- Why this job: Be the hero for those in need, providing crucial support and guidance.
- Qualifications: Experience in social housing or similar roles, with strong negotiation and communication skills.
- Other info: Opportunity for personal growth and making a positive impact in the community.
The predicted salary is between 30000 - 42000 £ per year.
To provide a responsive and needs‑led frontline advice and support service to Portsmouth Homes tenants and their households, who have complex needs requiring additional and on‑going support, in order for them to be able to maintain their tenancies satisfactorily and to complement the support offered by the generic Housing Officers.
A Tenancy Support Adviser (TSA) provides specialist housing support and advice to Portsmouth Homes tenants and their households to prevent and reduce the risk of homelessness due to unsafe housing conditions that could be a breach of tenancy conditions. Utilising good negotiation and persuasive skills to ensure support plans are met and tenants and their households are supported appropriately.
This may be difficult particularly when there is pressure on services and a lack of funding or high eligibility criteria. To support Housing Officers and other staff within Portsmouth Homes when managing complex cases and working collaboratively with other departments and external agencies as necessary. TSAs will act as a single point of contact within Portsmouth Homes for those in most need of support to prevent the risk of homelessness, communicating effectively and confidently with tenants and households with complex needs, showing empathy and understanding for personal circumstances, whilst being impartial and honest, setting realistic expectations and small step milestones.
Responsibilities- Provide frontline response to crisis situations, including chronic circumstances, by identifying relevant support needs and social issues, and collaborating to enable tenants to maintain tenancies.
- Attend multi‑agency meetings to coordinate and encourage input and relevant support from external partners and agencies and help formulate realistic support plans.
- Identify and prioritise cases through full investigation of current and previous experiences and behaviours, ensuring the right support is provided.
- Make appropriate decisions about the storage, management and disclosure of personal and sensitive information without recourse to supervision, in accordance with data protection legislation.
- Create accurate and relevant notes of conversations and reasons for actions or non‑actions needed to be understandable to others and relied on for Court Action.
- Work independently, visiting tenants in their own homes, to provide appropriate advice and support, including practical help with cleaning, decluttering and sorting personal possessions, belongings and furniture.
- You should have experience of working within a Social Housing setting or similar, with a focus on supporting tenants with complex needs effectively, in order for them to maintain their tenancies.
- You should be able to support the housing officers to provide a frontline response to crisis situations, as well as chronic circumstances by identifying relevant support needs and social issues which necessitate joint‑working to enable tenants to maintain tenancies.
- You should be experienced in attending multi‑agency meetings to coordinate and encourage input and relevant support from external partners and agencies and to help formulate realistic support plans.
- You must have a comprehensive understanding of the types of risks which may impact upon a person's tenancy and be able to identify these risks and support needs to be able to support the tenant in maintaining their tenancy, utilising collaboration with the tenant/household, external partners and agencies, as appropriate.
- Be able to identify priority of cases by full investigation of current and previous experiences and behaviours, to identify the right support necessary.
- You should be able to demonstrate knowledge of Portsmouth Homes policies and procedures, local and national policies and legislation regarding tenancy support and sustainment.
- You should be confident making appropriate decisions without recourse to supervision about the storing, management and disclosure of personal and sensitive personal information, in accordance with data protection legislation.
- You should hold an awareness of departmental budget constraints and the need to minimise expenditure and ensure that appropriate support is proportionate and timebound.
- You must have good negotiation and persuasive skills to ensure support plans are met and tenants and their households are supported appropriately.
- You must be comfortable lone working, and visiting tenants in their own homes, to provide appropriate advice and support. This may involve practical help and support cleaning, decluttering and sorting personal possessions, belongings and furniture.
- You must be able to create accurate and relevant notes of conversations and reasons for actions or non‑actions that need to be understandable to others and relied on for Court Action.
- You must have a Full UK driving licence and access to a vehicle for work purposes.
Tenancy Support Adviser employer: Portsmouth City Council
Contact Detail:
Portsmouth City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Support Adviser
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or colleagues, be ready to share your experience and how it relates to supporting tenants with complex needs. Keep it concise and engaging!
✨Tip Number 3
Show your passion! When you’re in interviews or networking situations, let your enthusiasm for helping tenants shine through. Share stories that highlight your negotiation skills and ability to handle crisis situations.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to show your interest in being part of the StudySmarter community.
We think you need these skills to ace Tenancy Support Adviser
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in social housing and supporting tenants with complex needs. We want to see how your skills align with the role of a Tenancy Support Adviser, so don’t hold back on showcasing relevant examples!
Showcase Your Empathy: As a TSA, empathy is key! Use your written application to demonstrate your understanding of the challenges faced by tenants. Share any experiences where you’ve successfully supported individuals in crisis situations, as this will resonate with us.
Be Clear and Concise: When writing your application, clarity is crucial. We appreciate straightforward language that gets to the point. Avoid jargon and ensure your notes are easy to understand, especially since you’ll be creating records for court action.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Portsmouth City Council
✨Know Your Stuff
Make sure you’re familiar with Portsmouth Homes' policies and procedures, as well as local and national legislation regarding tenancy support. Brush up on the specific challenges tenants face and how you can help them maintain their tenancies.
✨Show Empathy and Understanding
During the interview, demonstrate your ability to empathise with tenants who have complex needs. Share examples from your past experiences where you’ve successfully supported individuals in crisis situations, highlighting your negotiation and persuasive skills.
✨Prepare for Multi-Agency Scenarios
Be ready to discuss how you would coordinate with external partners and agencies. Think of examples where you’ve worked collaboratively to create effective support plans, and be prepared to explain your approach to managing these relationships.
✨Demonstrate Decision-Making Skills
You’ll need to show that you can make sound decisions independently, especially regarding sensitive information. Prepare to discuss scenarios where you had to make tough calls and how you ensured compliance with data protection legislation while supporting tenants.
