At a Glance
- Tasks: Provide frontline support to tenants with complex needs and prevent homelessness.
- Company: Join Portsmouth City Council, dedicated to making a positive impact in the community.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in social housing.
- Qualifications: Experience in social housing and strong negotiation skills are essential.
- Other info: Flexible working hours and a chance to collaborate with various agencies.
The predicted salary is between 36000 - 60000 £ per year.
The Social Housing Sector has seen considerable change in the last 2 years with the addition of new and revised regulations including a new set of consumer standards. Portsmouth Homes is undertaking a programme of change to respond to the new environment and changes in expectations from our tenants and leaseholders.
This is a fantastic opportunity to join us as a Tenancy Support Adviser!
What is the role?
You will provide a responsive and needs-led frontline advice and support service to Portsmouth Homes tenants and their households, who have complex needs requiring additional and ongoing support, in order for them to be able to maintain their tenancies satisfactorily and to complement the support offered by the generic Housing Officers.
A Tenancy Support Adviser (TSA) provides specialist housing support and advice to Portsmouth Homes tenants and their households to prevent and reduce the risk of homelessness due to unsafe housing conditions that could be a breach of tenancy conditions. Utilising good negotiation and persuasive skills to ensure support plans are met and tenants and their households are supported appropriately.
Who is the person?
- You should have experience of working within a Social Housing setting or similar, with a focus on supporting tenants with complex needs effectively, in order for them to maintain their tenancies.
- You should be able to support the housing officers to provide a frontline response to crisis situations, as well as chronic circumstances by identifying relevant support needs and social issues which necessitate joint-working to enable tenants to maintain tenancies.
- You should be experienced in attending multi-agency meetings to coordinate and encourage input and relevant support from external partners and agencies and to help formulate realistic support plans.
- You must have a comprehensive understanding of the types of risks which may impact upon a person's tenancy and be able to identify these risks and support needs to be able to support the tenant in maintaining their tenancy, utilising collaboration with the tenant/household, external partners and agencies, as appropriate.
- Be able to identify priority of cases by full investigation of current and previous experiences and behaviours, to identify the right support necessary.
- You should be able to demonstrate knowledge of Portsmouth Homes policies and procedures, local and national policies and legislation regarding tenancy support and sustainment.
- You should be confident making appropriate decisions without recourse to supervision about the storing, management and disclosure of personal and sensitive personal information, in accordance with data protection legislation.
- You should hold an awareness of departmental budget constraints and the need to minimise expenditure and ensure that appropriate support is proportionate and timebound.
- You must have good negotiation and persuasive skills to ensure support plans are met and tenants and their households are supported appropriately.
- You must be comfortable lone working, and visiting tenants in their own homes, to provide appropriate advice and support. This may involve practical help and support cleaning, decluttering and sorting personal possessions, belongings and furniture.
- You must be able to create accurate and relevant notes of conversations and reasons for actions or non-actions that need to be understandable to others and relied on for Court Action.
- You must have a Full UK driving licence and access to a vehicle for work purposes.
About Portsmouth City Council
If you would like to discuss this further or have any questions, please contact Danny Ardrey - Head of Sheltered Housing and Support Services or Holly Lovejoy - Tenancy Support Manager.
When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience. This is really important or you are likely not to be shortlisted.
What we can offer you:
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
Tenancy Support Adviser - Portsmouth in Sussex employer: Portsmouth City Council
Contact Detail:
Portsmouth City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Support Adviser - Portsmouth in Sussex
✨Tip Number 1
Get to know the company! Research Portsmouth Homes and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice your negotiation skills! As a Tenancy Support Adviser, you'll need to persuade and support tenants effectively. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with professionals in the social housing sector on LinkedIn. You never know who might have insider tips or job leads that could help you land that role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining Portsmouth Homes and making a difference.
We think you need these skills to ace Tenancy Support Adviser - Portsmouth in Sussex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to match the 'Who is the Person' section. Use specific examples from your experience that highlight how you meet those criteria. This will help us see why you're a great fit!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use real-life scenarios where you've successfully supported tenants or managed complex situations. We want to know how you’ve made a difference in similar roles.
Be Clear and Concise: Keep your application straightforward and to the point. Avoid jargon and make sure your writing is easy to understand. We appreciate clarity, especially when it comes to important details about your experience.
Apply Through Our Website: Remember to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Portsmouth City Council
✨Know Your Stuff
Make sure you’re familiar with Portsmouth Homes' policies and the latest regulations in the social housing sector. Brush up on consumer standards and be ready to discuss how these impact your role as a Tenancy Support Adviser.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to support tenants with complex needs. Highlight any experience you have in crisis situations or multi-agency meetings, as this will show you can handle the demands of the role.
✨Practice Your Negotiation Skills
Since good negotiation and persuasive skills are key for this role, think of scenarios where you successfully negotiated support plans or resolved conflicts. Practising these examples will help you articulate your approach during the interview.
✨Be Ready for Real-Life Scenarios
Expect situational questions that assess how you would handle specific challenges faced by tenants. Think about potential risks to tenancies and how you would identify and address these issues effectively.
