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- Tasks: Support staff in using AI tools and resolve complex queries.
- Company: Join Portsmouth City Council, a forward-thinking organisation driving digital transformation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be at the forefront of AI adoption and make a real impact on your community.
- Qualifications: Strong knowledge of Microsoft 365 and experience in user support or training.
- Other info: Dynamic role with a focus on ethical AI use and community engagement.
The predicted salary is between 28800 - 48000 £ per year.
Join us as an AI Support Officer. We are looking for an enthusiastic and forward-thinking AI Support Officer to help drive the responsible adoption of artificial intelligence technologies, including Microsoft 365 Copilot across Portsmouth City Council. This is an exciting opportunity to be at the forefront of digital transformation, empowering staff to use AI tools effectively and ensuring they are adopted safely, ethically, and in line with our strategic goals.
If you enjoy supporting others, solving problems, and shaping how new technologies are used, this role is for you.
Responsibilities of the Role- Support staff with AI tools, including Microsoft 365 Copilot, and resolve complex queries.
- Create clear guidance, prompt libraries, and resources to help users work confidently with AI.
- Work with IT and service teams to integrate AI into everyday processes.
- Deliver engaging AI training sessions and develop accessible learning materials.
- Help build a network of AI Champions and support organisation-wide AI skills development.
- Monitor AI usage to identify challenges and opportunities for improvement.
- Promote best practice, success stories, and responsible use through comms and engagement.
- Support the development of AI governance frameworks, ensuring ethical, safe use of AI.
- Track usage, user feedback, and ROI, turning insights into improvements.
- Support development of dashboards and metrics that show AI's impact.
- Strong working knowledge of Microsoft 365, including Copilot, Teams, Word, Excel, Outlook, and Power Platform.
- Experience in user support, problem-solving, training, or digital enablement.
- Excellent communication skills—able to explain technical AI concepts clearly and simply.
- Understanding of data protection, information governance, and ethical AI.
- Ability to analyse usage data and turn insights into action.
- Experience working in a complex organisation (public sector experience desirable).
- Experience with prompt engineering or chatbot development.
- Knowledge of change management or digital transformation.
- Business analysis or requirements-gathering experience.
- Understanding of local government services and structures.
- Experience with Excel, Power BI, or other data analysis tools.
- Familiarity with Azure AI, Power Platform AI Builder, or Microsoft AI tools.
About Portsmouth City Council: Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed.
Hybrid working arrangements: Minimum 2 days in office per week or more depending on the needs of the business.
If you would like to discuss this role in more detail with the hiring manager, please contact John Magee.
We are a disability confident employer and have an Armed Forces Covenant. We are committed to offering an interview to all those candidates that qualify under one of our commitments and meet the minimum criteria.
Ai Support Officer in St. Helens employer: Portsmouth City Council
Contact Detail:
Portsmouth City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ai Support Officer in St. Helens
✨Tip Number 1
Get to know the company! Research Portsmouth City Council and their values. When you understand what they stand for, you can tailor your conversations and show how you align with their mission during interviews.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to AI support and Microsoft 365 tools. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! Bring examples of how you've successfully supported others with technology in the past. Whether it’s training sessions or problem-solving, real-life stories will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds!
We think you need these skills to ace Ai Support Officer in St. Helens
Some tips for your application 🫡
Read the Job Profile Carefully: Before you start your application, make sure to download and read the full job profile. It’s packed with details about what we’re looking for, especially in the 'Who is the Person' section, which is crucial for your personal statement.
Craft a Strong Personal Statement: Your personal statement is your chance to shine! Use it to clearly demonstrate how your experience aligns with the job requirements. Be specific and use examples from your past work or personal experiences that showcase your skills.
Show Off Your Communication Skills: Since this role involves explaining technical AI concepts, make sure your application reflects your ability to communicate clearly. Avoid jargon and keep it simple—show us you can break down complex ideas!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out on this opportunity!
How to prepare for a job interview at Portsmouth City Council
✨Know Your AI Tools
Make sure you have a solid understanding of Microsoft 365, especially Copilot. Familiarise yourself with how these tools work and be ready to discuss your experience using them. This will show that you're not just knowledgeable but also passionate about helping others use AI effectively.
✨Craft Your Personal Statement
Your personal statement is crucial! Tailor it to highlight how your skills and experiences align with the job requirements. Use specific examples from your past roles to demonstrate your problem-solving abilities and your experience in user support or training. This is your chance to shine!
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like resolving a complex query or delivering a training session. Think of examples from your previous work where you successfully supported users or implemented new technologies. Practising these scenarios can help you feel more confident during the interview.
✨Show Your Enthusiasm for Digital Transformation
This role is all about driving digital change, so express your excitement about AI and its potential. Share your thoughts on ethical AI use and how you can contribute to building a network of AI Champions. Your enthusiasm can set you apart from other candidates!