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- Tasks: Manage parking suspension requests and assist residents and businesses in Portsmouth.
- Company: Join the friendly team at Portsmouth City Council, dedicated to community support.
- Benefits: Enjoy a stable job with opportunities for skill development and a supportive work environment.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in administration and customer service, plus a full UK manual driving licence.
- Other info: Dynamic role with a mix of office work and on-street activities.
The predicted salary is between 30000 - 40000 £ per year.
The Suspension Team is a newly expanded and vital service within Portsmouth City Council, supporting residents and businesses across the city. We are a friendly, supportive, and welcoming team committed to delivering an excellent customer experience by putting people at the heart of everything we do. As a forward‑thinking service, we take pride in helping our staff grow, offering opportunities to develop skills and knowledge as we continue to shape and strengthen the team.
As a Suspension Officer, you will work within the Suspension Team and report to the Suspension Supervisor. You will be responsible for issuing and processing suspension requests, organising quotations, and responding to customer enquiries across a range of channels—including face‑to‑face, email and telephone. This is a varied role, split between office-based administrative work and on‑street activity. Each day you will spend several hours driving a PCC service vehicle to install and remove suspension signage around the city. A full UK manual driving licence is essential.
What You’ll Need to Succeed:
- You’ll have experience in administration and customer service, with a strong customer‑focused approach to your work.
- You’ll be confident using Microsoft applications, have excellent attention to detail, and be able to communicate clearly—both in writing and verbally.
- We’re looking for someone who can solve problems effectively, manage their workload independently, and work accurately under pressure to meet tight deadlines.
- If you can build positive working relationships, support colleagues and residents, and you hold a full UK manual driving licence, we would love to hear from you.
About Portsmouth City Council:
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed.
If you would like an informal discussion about the role please email Caroline Kerr, Suspension Supervisor.
Please ensure that you read the job profile for full details on the post. When completing your application you will be required to complete a personal statement. You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile. Please give examples of your experience and any transferrable skills. This is your opportunity to showcase yourself and your achievements.
We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal.
You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.
Parking Suspension Officer - Portsmouth in Southampton employer: Portsmouth City Council
Contact Detail:
Portsmouth City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Suspension Officer - Portsmouth in Southampton
✨Tip Number 1
Get to know the team! Reach out to current employees on LinkedIn or through social media. A friendly chat can give you insights into the role and help you stand out during the interview.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping residents and businesses, think of examples where you've gone above and beyond for customers. Be ready to share these stories in your interview.
✨Tip Number 3
Show off your problem-solving skills! Prepare to discuss how you've tackled challenges in previous roles. The Suspension Team values effective solutions, so highlight your ability to think on your feet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, make sure your personal statement is detailed—this is your chance to shine and show why you're the perfect fit for the Suspension Team.
We think you need these skills to ace Parking Suspension Officer - Portsmouth in Southampton
Some tips for your application 🫡
Read the Job Profile Carefully: Before you start your application, make sure to read the job profile thoroughly. It’s packed with details about what we’re looking for, and it’ll help you tailor your personal statement to show us why you’re the perfect fit!
Craft a Strong Personal Statement: Your personal statement is your chance to shine! Make sure to address each point in the 'Who is the Person' section of the job profile. Use specific examples from your experience to demonstrate how you meet our needs—this is your moment to showcase your skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. We love a well-structured application that’s easy to read. Avoid jargon and make sure your communication reflects the clarity we value in customer service.
Apply Through Our Website: Don’t forget to apply through our careers portal! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values there, which can help you in your application.
How to prepare for a job interview at Portsmouth City Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Parking Suspension Officer. Familiarise yourself with the job description and think about how your previous experience in administration and customer service aligns with the role.
✨Showcase Your Customer Service Skills
Since this role is all about supporting residents and businesses, be ready to share specific examples of how you've provided excellent customer service in the past. Think about situations where you solved problems effectively or built positive relationships.
✨Demonstrate Your Attention to Detail
Attention to detail is crucial for this position. Prepare to discuss how you've managed tasks that required precision and accuracy. You might even want to bring along examples of your work that highlight your organisational skills.
✨Prepare Questions for the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team, the challenges they face, and how you can contribute. This shows your genuine interest in the role and helps you assess if it's the right fit for you.