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- Tasks: Ensure safety, assist customers, and manage incidents in a dynamic environment.
- Company: Local government authority dedicated to community safety and service.
- Benefits: Full-time position with competitive pay and opportunities for growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Current SIA license and strong customer service skills required.
- Other info: Join a supportive team focused on safety and excellent service.
The predicted salary is between 30000 - 42000 £ per year.
A local government authority in the United Kingdom is hiring a Security Officer. This role involves working in a customer-facing environment, ensuring safety and compliance with guidelines, and managing anti-social incidents.
The ideal candidate will have a current SIA license, excellent communication skills, and experience in customer service. This full-time position includes responsibilities such as:
- Assisting customers
- Handling emergencies
- Coordinating with social care teams
A commitment to providing excellent service is essential.
SIA-Licensed Security & Customer Service Officer employer: Portsmouth City Council
Contact Detail:
Portsmouth City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SIA-Licensed Security & Customer Service Officer
✨Tip Number 1
Network like a pro! Reach out to people in the security and customer service sectors. Attend local events or join online forums where you can connect with others in the field. You never know who might have a lead on a job that’s perfect for you!
✨Tip Number 2
Practice your interview skills! We all know interviews can be nerve-wracking, but being prepared can make a world of difference. Try mock interviews with friends or family, focusing on common questions related to security and customer service.
✨Tip Number 3
Show off your SIA license! Make sure to highlight your qualifications and experience in your conversations with potential employers. They want to see that you’re not just qualified, but also passionate about providing excellent service.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it’s super easy to navigate!
We think you need these skills to ace SIA-Licensed Security & Customer Service Officer
Some tips for your application 🫡
Show Off Your SIA License: Make sure to highlight your current SIA license right at the start of your application. It’s a key requirement for this role, so let us know you’ve got it covered!
Emphasise Customer Service Skills: Since this role is all about being customer-facing, share specific examples of your experience in customer service. We want to see how you’ve handled tricky situations and kept customers happy.
Communicate Clearly: Excellent communication skills are a must! Use clear and concise language in your application. We appreciate straightforwardness, so don’t be afraid to show your personality while keeping it professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Portsmouth City Council
✨Know Your SIA License Inside Out
Make sure you’re fully aware of the requirements and responsibilities that come with your SIA license. Be prepared to discuss how your training and experience align with the role, especially in terms of safety and compliance.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, think of specific examples where you've excelled in customer service. Highlight situations where you’ve handled difficult customers or emergencies, demonstrating your ability to remain calm and effective under pressure.
✨Familiarise Yourself with Local Guidelines
Research the local government authority’s policies and procedures related to security and customer service. Being knowledgeable about their guidelines will show your commitment to compliance and your proactive approach to the role.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations, such as dealing with anti-social behaviour or coordinating with social care teams. Practice your responses to these scenarios, focusing on your problem-solving skills and teamwork.
