Security Officer

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals.

We are looking for a Security Officer to join our Security team, working 35 hours per week (9:00am-4pm Monday to Friday working alternate Saturdays 8am-4pm) based at Civic Offices Portsmouth.

The role

Managed by the Operations Manager, you will be part of the Security Team based at Civic Offices.

Responsibilities:

• You will be working with minimal supervision, following clear guidelines in the Security Handbook and use of Force Policy.
• Customer Service is the key function of the role.
• Working in reception assisting customers with their enquiries and providing staff and customers with reassurance if anti-social behaviour occurs.
• Operate within SIA guidelines to manage customers safely where needed.
• Work alongside the social care teams to provide a safe working environment for staff and customers.
• Be able to diffuse anti-social behaviour should it occur in the reception.
• Manage the goods inwards deliveries and record with delivery log when required.
• Provide immediate response to fire alarms and carry out the role of Staff Controller.
• Liaise directly with the probation service and provide immediate response to violent incidents.
• Create ID cards using Paxton Net2 software and undertake training to reach required standard.
• Carry out duties of a building first aider.

The Ideal candidate

• Enjoy being part of a service that provides excellent customer service.
• Hold a current SIA license and be willing to attend training to keep this in date.
• Must have experience of working in a customer-focused environment.
• Be able to convey information to meet the needs of our customers positively and clearly.
• The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
• Be able to quickly triage social care clients and direct them to the best route to access services, this will be for both adult and children's clients.

Please ensure that you download and read the full job profile attached for the details and expectations of this role, paying particular attention to the section 'Who is the person' as you will need to refer to this when completing your personal statement.

Our Recruitment process anonymises applications during application & shortlisting to ensure only relevant information is considered. As part of your application, we ask that you complete a personal statement, this statement is crucial and is where you must demonstrate how you meet the requirements of the job against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work/personal experience. If you apply without a detailed personal statement, it is unlikely that you will be successful.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Disclosure and Barring Service (DBS) at Standard/Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974. Please read the relevant DBS privacy notice before submitting any information.

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk or call the recruitment team on 023 92 616 800.