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- Tasks: Support staff in using AI tools and resolve complex queries.
- Company: Join Portsmouth City Council, a forward-thinking organisation driving digital transformation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be at the forefront of AI adoption and make a real impact in your community.
- Qualifications: Strong knowledge of Microsoft 365 and experience in user support or training.
- Other info: Dynamic role with a focus on ethical AI use and community engagement.
The predicted salary is between 28800 - 43200 £ per year.
Join us as an AI Support Officer. We’re looking for an enthusiastic and forward-thinking AI Support Officer to help drive the responsible adoption of artificial intelligence technologies, including Microsoft 365 Copilot across Portsmouth City Council. This is an exciting opportunity to be at the forefront of digital transformation, empowering staff to use AI tools effectively and ensuring they are adopted safely, ethically, and in line with our strategic goals. If you enjoy supporting others, solving problems, and shaping how new technologies are used, this role is for you.
Responsibilities of the Role
- Support staff with AI tools, including Microsoft 365 Copilot, and resolve complex queries.
- Create clear guidance, prompt libraries, and resources to help users work confidently with AI.
- Work with IT and service teams to integrate AI into everyday processes.
- Deliver engaging AI training sessions and develop accessible learning materials.
- Help build a network of AI Champions and support organisation-wide AI skills development.
- Monitor AI usage to identify challenges and opportunities for improvement.
- Promote best practice, success stories, and responsible use through comms and engagement.
- Support the development of AI governance frameworks, ensuring ethical, safe use of AI.
- Track usage, user feedback, and ROI, turning insights into improvements.
- Support development of dashboards and metrics that show AI’s impact.
The ideal candidate will have:
- Strong working knowledge of Microsoft 365, including Copilot, Teams, Word, Excel, Outlook, and Power Platform.
- Experience in user support, problem-solving, training, or digital enablement.
- Excellent communication skills—able to explain technical AI concepts clearly and simply.
- Understanding of data protection, information governance, and ethical AI.
- Ability to analyse usage data and turn insights into action.
- Experience working in a complex organisation (public sector experience desirable).
- Experience with prompt engineering or chatbot development.
- Knowledge of change management or digital transformation.
- Business analysis or requirements-gathering experience.
- Understanding of local government services and structures.
- Experience with Excel, Power BI, or other data analysis tools.
- Familiarity with Azure AI, Power Platform AI Builder, or Microsoft AI tools.
Please ensure that you download and read the full job profile attached for the details and expectations of this role, paying particular attention to the section 'Who is the person' as you will need to refer to this when completing your Personal statement on your application.
About Portsmouth City Council
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals.
Additional Information
- Hybrid working arrangements: Minimum 2 days in office per week or more depending on the needs of the business.
Informal Enquiries
If you would like to discuss this role in more detail with the hiring manager, please contact John Magee.
Our Recruitment process
We anonymise applications during application & shortlisting to ensure only relevant information is considered. As part of your application, we ask that you complete a personal statement, this statement is crucial and is where you must demonstrate how you meet the requirements of the job against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work/personal experience. If you apply without a detailed personal statement, it is unlikely that you will be successful. You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.
We are a disability confident employer and have an Armed Forces Covenant. We are committed to offering an interview to all those candidates that qualify under one of our commitments and meet the minimum criteria, however, for roles that receive a large number of applications, this is not always possible, and we will select the candidates that best meet the minimum criteria.
More information can be found at Equality, diversity and inclusion - Careers portal.
Read more about working at Portsmouth City Council and our benefits on our career's portal homepage.
AI Support Officer - Portsmouth in Saint Helens employer: Portsmouth City Council
Contact Detail:
Portsmouth City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Support Officer - Portsmouth in Saint Helens
✨Tip Number 1
Get to know the company culture! Before your interview, check out Portsmouth City Council's values and think about how you can align your experiences with them. This shows you're not just interested in the role, but also in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to AI support and Microsoft 365 tools. The more comfortable you are explaining your skills, the better you'll come across during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Think of specific examples where you've helped others with tech issues or training. This will help you demonstrate your ability to support staff effectively, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the position.
We think you need these skills to ace AI Support Officer - Portsmouth in Saint Helens
Some tips for your application 🫡
Read the Job Profile Carefully: Before you start your application, make sure to download and read the full job profile. Pay special attention to the 'Who is the Person' section, as this will guide you in crafting your personal statement.
Craft a Strong Personal Statement: Your personal statement is crucial! Use it to showcase how your experience aligns with the job requirements. Be specific and provide examples that highlight your skills and achievements related to AI support and user training.
Show Off Your Communication Skills: Since you'll be explaining technical concepts, make sure your application reflects your ability to communicate clearly. Use simple language and avoid jargon where possible to demonstrate your understanding of AI tools.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out on this opportunity!
How to prepare for a job interview at Portsmouth City Council
✨Know Your AI Tools
Make sure you have a solid understanding of Microsoft 365, especially Copilot. Familiarise yourself with how these tools work and be ready to discuss your experience using them. This will show that you're not just enthusiastic but also knowledgeable about the technologies you'll be supporting.
✨Prepare for Problem-Solving Scenarios
Since the role involves resolving complex queries, think of examples from your past where you've successfully solved problems or supported users. Be ready to explain your thought process and how you approached those challenges. This will demonstrate your problem-solving skills and user support experience.
✨Communicate Clearly
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you might need to do this during the interview. Consider how you would explain AI tools to someone who has little to no technical background, as this will reflect your ability to train and support others effectively.
✨Show Your Passion for Digital Transformation
Express your enthusiasm for digital transformation and how you can contribute to it. Share any relevant experiences where you've been involved in change management or digital enablement. This will help convey your alignment with Portsmouth City Council's goals and values.
