At a Glance
- Tasks: Assist residents and visitors with inquiries through calls, emails, and face-to-face support.
- Company: Portsmouth City Council, dedicated to enhancing community experiences.
- Benefits: Hybrid working options, competitive salary, and a supportive team environment.
- Other info: Great opportunity for career growth within a dynamic public service setting.
- Why this job: Make a real difference in your community while developing valuable customer service skills.
- Qualifications: Strong communication skills and a knack for problem-solving under pressure.
The predicted salary is between 26473 - 28239 € per year.
Portsmouth City Council is seeking a Customer Services Officer to join the City Helpdesk in Portsmouth. This position involves handling customer inquiries via telephone, written correspondence, and in-person support to improve resident and visitor experiences.
The ideal candidate will demonstrate:
- Excellent spoken and written English
- Problem-solving skills
- The ability to stay calm under pressure
The role offers a hybrid working arrangement post-probation. Salary ranges from £26,473 to £28,239 per annum.
Resident Experience Advisor – Hybrid Helpdesk in Portsmouth employer: Portsmouth City Council
Portsmouth City Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a hybrid working arrangement available after probation, employees enjoy flexibility while contributing to the community through meaningful customer service roles. The council fosters a collaborative environment where staff can develop their skills and make a real difference in enhancing resident and visitor experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Advisor – Hybrid Helpdesk in Portsmouth
✨Tip Number 1
Get to know the company! Research Portsmouth-City-Council and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in improving resident experiences.
✨Tip Number 2
Practice your communication skills! Since this role involves handling inquiries, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online resources to sharpen your spoken and written English.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you successfully resolved issues. Be ready to discuss these during your interview to demonstrate how you can stay calm under pressure.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets noticed and shows your commitment to joining the team.
We think you need these skills to ace Resident Experience Advisor – Hybrid Helpdesk in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role involves handling customer inquiries, make sure your written application showcases your excellent English skills. Use clear and concise language to demonstrate how you can effectively communicate with residents and visitors.
Highlight Problem-Solving Abilities:We want to see how you tackle challenges! In your application, share examples of how you've solved problems in previous roles. This will show us that you can stay calm under pressure and find solutions for our customers.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Resident Experience Advisor role. Mention specific experiences that relate to the job description, so we know you’re genuinely interested.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Portsmouth City Council
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle various scenarios, especially those that involve difficult customers. Think about examples from your past experiences where you successfully resolved issues.
✨Showcase Your Communication Skills
Since excellent spoken and written English is key for this role, practice articulating your thoughts clearly. You might want to prepare a few responses to common interview questions, ensuring you demonstrate your ability to communicate effectively under pressure.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific examples of how you've tackled problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and calmness in challenging situations.
✨Research Portsmouth City Council
Familiarise yourself with the council's services and recent initiatives. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation. It’s a great way to connect your skills to their needs.
