At a Glance
- Tasks: Enforce parking regulations and manage permits, appeals, and Penalty Charge Notices.
- Company: Join Portsmouth City Council, a unique organisation making a difference.
- Benefits: Hybrid working, competitive salary, and opportunities for career development.
- Other info: Exciting opportunity to contribute to local government transformation.
- Why this job: Be part of a team that shapes future services for the community.
- Qualifications: Detail-oriented with strong communication and organisational skills.
The predicted salary is between 24496 - 29940 £ per year.
Join our Parking Service and play a vital role in ensuring parking regulations are enforced fairly and efficiently across the city. You will manage permits, appeals and Penalty Charge Notices while providing information and advice on parking matters.
Your new role
As a Parking Charge Officer, you will play a key role in delivering an efficient and customer-focused service, processing Penalty Charge Notices, permits, season tickets and parking dispensations. You will ensure cases are processed accurately, in line with legislation and council procedures, while maintaining detailed records and supporting the effective administration of the service. You will also provide advice and support to customers, consider appeals and representations and prepare cases for adjudication where required.
Who is the person
You will be a detail-oriented and customer-focused administrator with excellent written and verbal communication skills. Confident dealing with customers by phone, email and face-to-face, you will be able to handle sensitive or challenging situations professionally while maintaining a high standard of customer service. You will have strong organisational skills, an eye for detail, and the ability to work accurately under pressure to meet deadlines. A team player with good IT skills and experience in a similar administrative environment, you will be committed to delivering an efficient and effective service.
About Portsmouth City Council
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals.
Local Government Reorganisation (LGR)
As part of Local Government Reorganisation, current plans will see Portsmouth City Council combine with the district and borough councils of Fareham, Gosport and Havant and parts of East Hampshire and Winchester district councils to form a new, larger unitary authority for south east Hampshire. We are working towards an implementation date of 1st April 2028, known as vesting day, subject to Parliamentary approval. Until then, we remain focused on maintaining continuity, supporting our workforce, and continuing to deliver excellent services to our residents throughout the transition to the new unitary authority. This is an exciting time to join us, offering the opportunity to contribute to organisational transformation, develop your career, and help shape future services for our communities.
Additional Information
Please ensure that you read the job profile for full details on the post. We offer hybrid working, after the induction period, with the expectation to attend the office minimum 3 days a week (pro rata for part time), this remains flexible, depending on the role and subject to business needs. We are not able to offer sponsorship for this position. Interview date: week commencing 17th August 2026.
Our recruitment process
Full information about our recruitment process can be found on our support for applicants' page. You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work/personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful.
We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal. You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.
Read more about working at Portsmouth City Council and our benefits on our career's portal homepage.
Should you require any support in completing the application form please contact or call the recruitment team.
If you need additional support looking for roles, you may be eligible for help under our Connect to Work programme.
Parking Charge Officer - Portsmouth employer: Portsmouth City Council
Portsmouth City Council is an excellent employer, offering a supportive work culture that values collaboration and innovation. With a focus on employee growth, the council provides numerous training opportunities and a hybrid working model that promotes work-life balance, making it an ideal place for those seeking meaningful and rewarding employment in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Parking Charge Officer - Portsmouth
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Portsmouth City Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Portsmouth City Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Parking Charge Officer - Portsmouth
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Portsmouth City Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Portsmouth City Council
✨Get to Know Public Sector Values
Before your interview with Portsmouth City Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Portsmouth City Council.
