Neighbourhood Operations Supervisor - Portsmouth

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals.

We are looking for a Neighbourhood Operations Supervisor to join our Green & Clean team. This role is 15 hours per week to be worked on Saturday & Sunday 15:30 - 23:30 (winter) & 16:30 - 00:30 (summer). Working outside of these service hours may also be required. The role is mainly based at Port Royal Street Housing Depot in Portsmouth, and the role is permanent.

The primary role of the Green & Clean service is the cleaning and gardening of all communal housing areas. Our purpose is “to help keep the city safe, clean and tidy and provide advice/support when needed”. This role will involve:

• Assisting the Estate Operations Manager in leading a team, training, and supporting staff in meeting the Estate Services purpose.
• Allocating jobs at times, prioritising tasks and making informed decisions.
• Recording high volumes of cleaning and gardening demand onto the Green & Clean database.
• Being the first point of contact for an entire team of lone-workers and responding in a timely, appropriate, and supportive manner.
• Managing annual leave and sickness reporting for your team; including conducting return-to-work interviews and inputting onto computer database.
• Providing training and support to the team to meet the purpose of the service.
• Maintaining, and ordering stock and equipment to ensure your team can fulfil their roles.
• Using data from our computer systems to further your local knowledge about our housing estates in order to inform your decisions about where to allocate resources.
• Demonstrating, coaching, and ensuring safe methods of work to staff in line with health and safety legislation, service specific rules and risk assessments.
• Managing complaints from service users and resolving problems that are beyond the remit or capacity of the team.
• Occasionally carrying out cleaning and gardening tasks, involving the use of manual and powered equipment.

You need:

• To be a motivated, hard-working reliable and conscientious individual able to self-manage, use initiative where necessary and take pride in the work.
• To be a confident and calm person, able to effectively manage challenging situations in a challenging environment.
• To be able to consistently make good decisions, prioritise effectively, take responsibility for actions, and learn from any mistakes made.
• To be able to communicate effectively.
• To be flexible and able to adapt to changing work situations.
• To have good organisational and IT skills, including use of databases and Microsoft Office suite.
• Understanding how to use data to inform decision making.
• A full clean UK driving licence.

You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work/personal experience, which clearly illustrates what you did and the effect it had.

We are a disability confident employer and Armed Forces Covenant gold standard.