Head of Portsmouth Homes - Portsmouth

Fantastic opportunity to lead Portsmouth Homes! Who are we? Portsmouth City Council's Portsmouth Homes housing story is built on over a century of innovation, care and commitment to our communities. From the city’s first council homes to the post‑war neighbourhoods that helped families rebuild their lives, we’ve always believed that good housing transforms futures. Today, Portsmouth Homes manages around 17,000 council homes and leases across the region, continuing that legacy. We’re dedicated to providing safe, modern homes and strong neighbourhoods where people feel valued, supported and proud to live and are on an improvement journey to ensure we achieve a minimum C1 standard for all our services.

Your new role: Portsmouth Homes is seeking an experienced and forward‑thinking Housing Professional to lead our Housing Management and Leasehold services teams. This is a senior leadership role responsible for ensuring high‑quality services, strong regulatory compliance, and an excellent experience for all residents—whether tenants, leaseholders or shared owners. You will be part of the senior leadership team shaping strategic priorities across housing and leasehold management, driving service improvements, and you will lead a multi‑disciplinary team to deliver consistent, customer‑centred outcomes. You will also play a key role in supporting the organisation’s response to the Social Housing (Regulation) Act and the Regulator of Social Housing’s Consumer Standards.

The Housing Management service has recently been through a review resulting in a new structure focused on enhancing customer service and Portsmouth Homes visibility to our tenants out in the community so you will be responsible for the embedding of this structure and new ways of working as well as developing and inspiring your teams.

Who is the person? You should have:

• Skills, Knowledge & Experience:
• The CIH level 5 diploma in Housing or be prepared to study for it
• Strong leadership skills with the ability to inspire, develop, and manage multidisciplinary teams
• Significant senior management experience in social housing, including tenancy and leasehold management.
• A strategic mindset with a strong understanding of housing law, leasehold responsibilities and regulatory compliance.
• Experience leading teams through change, service improvement and modernisation.
• Proven ability to manage risk, complex cases and sensitive resident issues.
• Experience of communicating at a senior level with senior leaders and council members/MPs
• Experience of driving improved performance in a social housing setting.
• Able to interrogate data with precision, drawing out key trends and insights that drive effective action.

• Attitudes & Behaviours:
• A people‑centred leader with a genuine commitment to delivering excellent resident experience and support for teams.
• Collaborative, open and solution‑focused in approach.
• Strong communicator with the ability to influence partners and build effective relationships.
• Resilient, positive, and motivated to achieve continuous improvement.
• A passion for delivering outstanding resident experiences and high‑quality housing services.
• Flexible in approach and willing to attend events and activities outside usual business hours as required.

About Portsmouth City Council: Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals.

Additional Information: Interview date: 19th May 2026. Our recruitment process: Full information about our recruitment process can be found on our support for applicants' page. You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal. You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it. Read more about working at Portsmouth City Council and our benefits on our career's portal homepage.