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- Tasks: Conduct financial assessments and provide benefits advice for Adult Social Care clients.
- Company: Join a supportive team in the public sector focused on community welfare.
- Benefits: Enjoy a hybrid working model, competitive salary, and job security with a permanent contract.
- Other info: Great opportunity for career growth in a meaningful role.
- Why this job: Make a real difference in people's lives while developing your financial expertise.
- Qualifications: Experience in customer service and knowledge of welfare benefits is essential.
The predicted salary is between 30000 - 40000 £ per year.
The purpose of this role is to ensure timely and accurate financial assessments are completed for Adult Social Care clients and their legal representatives. The role involves detailed analysis of financial circumstances, assessing contributions to Adult Social Care, providing welfare rights and benefits advice, supporting customers or carers with benefit applications, and notifying clients of assessed maximum charge and contribution calculations.
Responsibilities
- Carry out detailed financial assessments for Adult Social Care clients and their legal representatives.
- Analyze client financial circumstances and determine chargeable contributions based on Local Authority funding.
- Provide welfare rights and benefits advice to clients and clients’ carers, ensuring entitlement to benefits is maximized.
- Support customers or their carers/spouse with benefit applications where appropriate.
- Notify clients of assessed maximum charge and explain how contributions are calculated.
Qualifications & Skills
- Proven experience in a front‑line customer‑facing service within Adult Social Care or similar context.
- Knowledge of the Care Act 2014, charging frameworks, and DWP welfare benefits applicable to people with disabilities.
- Experience completing financial assessments and identifying entitlement to unclaimed benefits, means‑tested benefits, premiums, and state pensions.
- Excellent attention to detail, strong numeracy skills, and the ability to interpret financial evidence.
- Strong written and verbal communication skills, with the ability to prioritise and plan workload.
- Capacity to collect sensitive personal and financial information and provide high‑quality advice within the client’s home.
Benefits & Working Conditions
- Hybrid working model – expected to attend office minimum 2 days a week (pro‑rata for part‑time).
- Permanent contract, 37‑hour week.
- Located on Floor 4, Core 5, Civic Offices.
Additional Requirements
- Demonstrate a right to work in the UK; no post will be offered without it.
- Disclosure and Barring Service (DBS) at Standard/Enhanced level required prior to any offer of employment.
Financial Assessment and Benefit Officer (FAB) in Portsmouth employer: Portsmouth City Council
Contact Detail:
Portsmouth City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Assessment and Benefit Officer (FAB) in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the finance and social care sectors. Attend local events or join online forums where you can connect with professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to financial assessments and welfare rights. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your experience in financial assessments and client interactions. This could include case studies or examples of how you've maximised benefits for clients. It’s a great way to stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Financial Assessment and Benefit Officer (FAB) in Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in financial assessments and Adult Social Care. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant expertise!
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically. We love a well-organised application that’s easy to read!
Highlight Your Attention to Detail: Given the nature of financial assessments, it’s crucial to demonstrate your attention to detail. Include examples from your past work where you’ve successfully managed sensitive information or completed complex calculations accurately.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Portsmouth City Council
✨Know Your Financial Stuff
Make sure you brush up on your knowledge of the Care Act 2014 and the various welfare benefits. Being able to discuss these topics confidently will show that you're well-prepared and understand the nuances of financial assessments.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, be ready to share examples of your experience in front-line customer service. Highlight how you've handled sensitive situations and provided high-quality advice in the past.
✨Practice Your Communication
Strong written and verbal communication skills are key for this position. Consider practising common interview questions with a friend or family member, focusing on how you can clearly explain complex financial concepts to clients.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your analytical skills and attention to detail. Think about how you would approach assessing a client's financial situation and be ready to walk the interviewer through your thought process.