At a Glance
- Tasks: Deliver exceptional customer service and resolve complex parking queries.
- Company: Portsmouth City Council, dedicated to making a difference in the community.
- Benefits: Hybrid working, competitive salary, and commitment to inclusivity.
- Other info: Flexible working environment with opportunities for continuous improvement.
- Why this job: Join a team focused on improving public services and making a real impact.
- Qualifications: Experience in customer service, managing enquiries, and strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals.
The Service provides services and improves outcomes in the following areas: parking, sustainable transport, transport planning, traffic management and road safety, highways and coastal management, and public transport and city centre management.
Your new role involves working as part of the Parking Team and reporting to the Parking Business Services Manager. You will be responsible for the delivery of exceptional customer service for our service users, including the resolution of complex queries and complaints extending across all areas of Parking, delivering a 'one and done' response. By using business intelligence around the data and information collected, you will be a champion in improving service delivery for the customer and strategically leading on customer service improvements, whilst promoting the efficiency and effectiveness of the Parking Service at all times.
We are looking for an experienced customer service professional with a strong background in managing complex enquiries, complaints and correspondence, ideally within a regulatory or local authority environment. You will have the ability to analyse customer service and operational data to improve service delivery, be confident using multiple IT systems, and understand how to interpret legislation, policies and procedures to support sound decision-making. Experience of leading or influencing customer service improvements, managing competing priorities, and contributing to projects or policy changes is essential.
You will be a confident communicator with excellent interpersonal skills, able to build effective relationships with colleagues, stakeholders and elected members. You will be motivated to drive continuous improvement, share best practice and work collaboratively across teams to achieve positive outcomes for customers and the wider organisation. If you have a flexible, proactive approach with a strong team ethic and commitment to high standards of public service then we would love to hear from you.
For full details, please review 'who is the person' on the job profile attached below.
Additional information: Interview date: Week commencing 23rd February 2026.
Our recruitment process: Full information about our recruitment process can be found on our support for applicants' page. Please ensure that you read the job profile for full details on the post. We offer hybrid working with the expectation to attend the office a minimum of 3 days a week, this remains flexible, depending on the role and subject to business needs.
You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work/personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be shortlisted.
We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal. Should you require any support in completing the application form please contact or call the recruitment team.
You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it. Read more about working at Portsmouth City Council and our benefits on our careers portal homepage.
Customer Service Co-ordinator (Parking) - Portsmouth employer: Portsmouth City Council
Portsmouth City Council is an exceptional employer that prioritises respect, integrity, and inclusivity, fostering a collaborative work culture where employees are empowered to make a meaningful impact in the community. With a strong commitment to professional development and continuous improvement, staff members have ample opportunities for growth while working in a supportive environment that values high standards of public service. Located in the vibrant city of Portsmouth, employees enjoy a flexible hybrid working model, allowing for a healthy work-life balance while contributing to essential services that enhance the quality of life for residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator (Parking) - Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Portsmouth City Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Portsmouth City Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Co-ordinator (Parking) - Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Portsmouth City Council:Your cover letter is your chance to shine! Tell us why you want to work at Portsmouth City Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Portsmouth City Council!
How to prepare for a job interview at Portsmouth City Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
