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- Tasks: Patrol city areas, ensure parking compliance, and support local events.
- Company: Portsmouth City Council, dedicated to sustainable transport and community support.
- Benefits: Generous annual leave, excellent pension scheme, and opportunities for personal development.
- Why this job: Make a real impact on your community while enjoying the outdoors and staying active.
- Qualifications: Strong customer service skills, physical fitness, and a full manual driving licence required.
- Other info: Flexible hours with opportunities for overtime and career growth.
The predicted salary is between 24000 - 28000 £ per year.
We are looking to recruit three Civil Enforcement Officers on a full time permanent basis.
The Economy, Transport and Planning directorate encourages and supports sustainable transport, manages transport planning, and provides traffic management and road and street cleansing. The service plays a crucial role in supporting residents, businesses, students and thousands of daily visitors to our city. You will be involved in every part of city life, from day‑to‑day parking availability, to supporting events such as Victorious and the Great South Run, and helping tourists have the best possible experience of Portsmouth.
The main aim of Civil Enforcement Officers (more fondly known as Parking Attendants) is to reduce pollution, ensure the safety of the local community and support our residents and local business. Our CEOs play a key role in keeping both the roads safe and helping to improve air quality. You will foster a customer focused approach supporting the residents and visitors to our great waterfront city. To help us achieve this you will be required to patrol the areas where on and off-street parking is in operation. You will report to and be supported by a Senior Civil Enforcement Officer and you will ensure that the Traffic Management Act 2004 Regulations (and other relevant legislations) are complied with, and as a last resort may be required to issue Penalty Charge Notices in the event of any breach of these regulations. Civil Enforcement Officers are paid a salary which is not impacted by the number of penalty charge notices they issue. There are no quotas or commission, both are prohibited by legislation.
You will demonstrate excellent customer service skills, confidence in dealing with challenging situations and be happy to work alone or as part of a team. You will be flexible, be able to work additional hours (overtime) outside of normal core hours as and when required for special enforcement, as well as switching teams as required to cover business needs. You will be able to use your own initiative in making decisions adhering to the customer service ethos, as well as working and managing under pressure. You will be responsible for a full range of ICT equipment including a mobile device, printer and bodycam which you will carry with the use of a vest. You must be physically fit and able to walk approx. 10 miles per day in all weathers. You will have good communication skills with a good level of spoken and written English and a willingness to take on additional training for personal development. It is a requirement that you have a full manual driving licence for this role.
Portsmouth City Council is committed to safeguarding and promoting the welfare of vulnerable adults and children and expects all staff and volunteers to share this commitment. DBS Disclosure at basic level will be required prior to any offer of employment.
If you are shortlisted, the interview process will consist of an assessment centre and interview if successful at the assessment centre. Our Recruitment Process anonymises applications during application & shortlisting to ensure only relevant information is considered. Full information about our recruitment process can be found on our support for applicants' page.
Hours: 37 hours per week to be worked on a 3 week rota including early mornings, evenings and weekends.
Civil Enforcement Officers in Portsmouth employer: Portsmouth City Council
Contact Detail:
Portsmouth City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officers in Portsmouth
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Civil Enforcement Officer and the impact they have on the community. This will help you stand out during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with the public, think about scenarios where you might need to handle challenging situations. Role-playing these situations with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former Civil Enforcement Officers on LinkedIn or local community groups. They can provide insider tips and maybe even give you a heads-up about upcoming opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, make sure to tailor your personal statement to highlight your relevant experience and skills that match the job description. Show us why you’re the perfect fit!
We think you need these skills to ace Civil Enforcement Officers in Portsmouth
Some tips for your application 🫡
Read the Job Profile Thoroughly: Before you start your application, make sure to download and read the job profile carefully. It’s packed with details about what we’re looking for in a Civil Enforcement Officer, so you can tailor your application to match our needs.
Craft Your Personal Statement: This is your chance to shine! In your personal statement, clearly demonstrate how your skills and experiences align with the 'Who is the Person' section of the job profile. Use specific examples to show us why you’re the perfect fit for the role.
Show Off Your Customer Service Skills: Since this role involves a lot of interaction with the public, highlight any previous experience you have in customer service. We want to see how you handle challenging situations and maintain a positive attitude while supporting our community.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure your application gets to us directly. Plus, it helps us keep everything organised during the recruitment process.
How to prepare for a job interview at Portsmouth City Council
✨Know Your Role
Make sure you understand the responsibilities of a Civil Enforcement Officer. Familiarise yourself with the Traffic Management Act 2004 and be ready to discuss how you would handle various scenarios, such as dealing with challenging situations or ensuring compliance with regulations.
✨Showcase Customer Service Skills
Since this role involves a lot of interaction with the public, prepare examples that highlight your customer service experience. Think about times when you've successfully resolved conflicts or provided excellent service, and be ready to share these stories during the interview.
✨Demonstrate Flexibility and Initiative
The job requires flexibility in working hours and the ability to adapt to different teams. Be prepared to discuss how you've shown initiative in previous roles, especially in high-pressure situations. This will show that you're ready to take on the challenges of the position.
✨Prepare for the Assessment Centre
If you get shortlisted, you'll need to impress at the assessment centre. Practice common assessment tasks, such as role-playing scenarios or group discussions. This will help you feel more confident and showcase your teamwork and communication skills effectively.