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For Companies At a Glance
- Tasks: Provide essential admin support in a busy Family Hub, ensuring smooth operations.
- Company: Join Portsmouth City Council, dedicated to making a positive impact in the community.
- Benefits: Gain valuable experience in a supportive environment with a focus on personal growth.
- Other info: Opportunity for career development in a values-driven organisation.
- Why this job: Be the friendly face that helps families and professionals navigate vital services.
- Qualifications: Experience in admin roles, strong communication skills, and a customer-focused attitude.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for a committed Business Support Assistant to join our Early Help and Prevention Service providing high-quality administrative support that keeps the service running smoothly and professionally.
The Role
Reporting to the Locality Business Support Officer, you will provide a pivotal role in the day-to-day running of the Family Hub. Within this front facing customer service role you will greet family hub users and professionals who have come to use the venue. You will ensure the smooth operational running of the 0-19 Early Help and Prevention Service's business processes within the Family Hub. Roles can vary greatly depending on the business needs relating to the Family Hub; however, the tasks require high quality written and oral communication and a commitment to the continuous provision of high-quality customer care and the ability to multi-task and work well under pressure.
The ideal candidate
- You will be organised, reliable and customer-focused, with the ability to work calmly in a busy, public-facing environment.
- You will need:
- Experience in an administrative role, ideally within children’s or family services
- Excellent communication skills, both written and verbal
- Good working knowledge of Microsoft 365 (Word, Excel, Outlook, Teams, PowerPoint)
- Strong attention to detail and the ability to prioritise workloads
- A proactive, flexible approach and the ability to work independently
- Awareness of safeguarding, GDPR and health & safety requirements
- The ability to converse at ease with customers and provide advice in accurate spoken English
Please ensure that you download and read the full job profile attached for the details and expectations of this role, paying particular attention to the section 'Who is the person' as you will need to refer to this when completing your Personal statement on your application.
Hybrid working arrangements: The role is office based and hybrid working is not available due to the responsibilities.
Contact Details for an Informal Discussion: Please contact - Cheryl Ward, Business Support Supervisor.
Interviews will be held on 21st May 2026.
About Portsmouth City Council
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals.
Our Recruitment process
We anonymise applications during application & shortlisting to ensure only relevant information is considered. As part of your application, we ask that you complete a personal statement, this statement is crucial and is where you must demonstrate how you meet the requirements of the job against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work/personal experience. If you apply without a detailed personal statement, it is unlikely that you will be successful. You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.
Please note: We are not able to offer sponsorship for this position.
We are a disability confident employer and have an Armed Forces Covenant. We are committed to offering an interview to all those candidates that qualify under one of our commitments and meet the minimum criteria, however, for roles that receive a large number of applications, this is not always possible, and we will select the candidates that best meet the minimum criteria.
More information can be found at Equality, diversity and inclusion - Careers portal.
Should you require any support in completing the application form please contact or call the recruitment team.
Read more about working at Portsmouth City Council and our benefits on our career's portal homepage.
Safeguarding
Portsmouth City Council is committed to safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers to share this commitment. Every post is subject to PCC and Portsmouth Safeguarding Children Partnership safer recruitment procedures. Disclosure and Barring Service (DBS) at Standard/Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.
Business Support Assistant - Portsmouth employer: Portsmouth City Council
Contact Detail:
Portsmouth City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant - Portsmouth
✨Tip Number 1
Get to know the company! Research Portsmouth City Council and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you align with their mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks in previous roles. This will demonstrate your ability to handle the busy environment at the Family Hub.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your personal statement effectively, which is crucial for standing out.
We think you need these skills to ace Business Support Assistant - Portsmouth
Some tips for your application 🫡
Read the Job Profile Carefully: Before you start your application, make sure to download and read the full job profile. Pay special attention to the 'Who is the Person' section, as this will guide you in crafting your personal statement.
Craft a Strong Personal Statement: Your personal statement is crucial! Use it to showcase how your experience aligns with the job requirements. Provide specific examples that highlight your skills and commitment to high-quality customer care.
Show Off Your Communication Skills: Since this role requires excellent written and verbal communication, make sure your application reflects this. Keep your language clear and professional, and double-check for any typos or errors.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at Portsmouth City Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around administrative support and customer service. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Craft a Compelling Personal Statement
Your personal statement is crucial! Use it to highlight specific examples from your past experiences that demonstrate your organisational skills, attention to detail, and ability to work under pressure. Make sure to address each point in the 'Who is the Person' section of the job profile to show you’re the perfect fit.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with a friend or family member, focusing on how you would greet customers and handle inquiries in a busy environment.
✨Show Your Commitment to Values
Portsmouth City Council values respect, integrity, collaboration, and inclusivity. Think about how you can demonstrate these values during your interview. Share examples of how you've worked well in a team or supported others in a customer-focused role to show you align with their mission.