At a Glance
- Tasks: Support a busy team with customer service and financial administration tasks.
- Company: Join Portsmouth City Council, dedicated to making a difference in the community.
- Benefits: Gain valuable experience in a supportive environment with career development opportunities.
- Other info: Work in a dynamic office setting with a focus on inclusivity and collaboration.
- Why this job: Make a real impact while developing your skills in a rewarding role.
- Qualifications: Strong customer service skills and basic finance knowledge required.
The predicted salary is between 23868 - 29172 £ per year.
Are you looking for a varied and rewarding role where you can use your excellent customer service skills to support a busy team?
Your new role
As an ASC Income Coordinator you will provide technical, financial and skilled administrative support to the Adult Social Care Income team. You will manage regular administrative tasks such as taking calls and handling clients queries. You will reconcile client accounts to ensure clients and/or their representatives understand the client charges raised and ensure ASC invoices are accurate each month. You will need a strong attention to detail as you will be taking queries and booking appointments in relation to financial assessments, processing incoming and outgoing mail, maintaining electronic and paper records and files and typing and sending letters. This is a role where great communication skills make a real difference to the people we support. This role will be solely based at the Civic Offices 5 days per week while you learn and develop the skills required.
Who is the person
With excellent customer service skills and experience of working in a finance environment, you will have a high standard of literacy and numeracy as well as an understanding of the Care Act 2014 and Mental Capacity Act 2005. With working experience of office procedures and strong IT skills, you will have a strong attention to detail, good analytical skills, a flexible approach to work and the ability to work on your own initiative and plan and prioritise your work. In addition, you will have excellent written communication skills, including letter writing and note taking and a solid understanding of GDPR and how to work within this legislation.
About Portsmouth City Council
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals.
Local Government Reorganisation (LGR)
As part of Local Government Reorganisation, current plans will see Portsmouth City Council combine with the district and borough councils of Fareham, Gosport and Havant and parts of East Hampshire and Winchester district councils to form a new, larger unitary authority for south east Hampshire. We are working towards an implementation date of 1st April 2028, known as vesting day, subject to Parliamentary approval. Until then, we remain focused on maintaining continuity, supporting our workforce, and continuing to deliver excellent services to our residents throughout the transition to the new unitary authority. This is an exciting time to join us, offering the opportunity to contribute to organisational transformation, develop your career, and help shape future services for our communities.
Additional Information
Please ensure that you read the job profile for full details on the post. This role is based 5 days per week in the Civic Offices/other office, please ensure you can fulfil this prior to submitting your application. We are not able to offer sponsorship for this position.
You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work/personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful.
We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal. You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.
Read more about working at Portsmouth City Council and our benefits on our career's portal homepage.
ASC Income Co-ordinator - Portsmouth employer: Portsmouth City Council
Portsmouth City Council is an excellent employer, offering a supportive work culture that values collaboration and innovation. With a focus on employee growth, the council provides numerous training opportunities and a hybrid working model that promotes work-life balance, making it an ideal place for those seeking meaningful and rewarding employment in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land ASC Income Co-ordinator - Portsmouth
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Portsmouth City Council. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace ASC Income Co-ordinator - Portsmouth
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Portsmouth City Council.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Portsmouth City Council's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Portsmouth City Council
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Portsmouth City Council.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Portsmouth City Council will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Portsmouth City Council employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
