At a Glance
- Tasks: Support a busy team with customer service and financial administration tasks.
- Company: Join Portsmouth City Council, dedicated to making a difference in the community.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful change.
- Other info: Exciting opportunity for career growth during local government transformation.
- Why this job: Make a real impact while learning in a supportive environment.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 23589 - 28831 £ per year.
Are you looking for a varied and rewarding role where you can use your excellent customer service skills to support a busy team?
As an ASC Income Coordinator you will provide technical, financial and skilled administrative support to the Adult Social Care Income team. You will manage regular administrative tasks such as taking calls and handling clients queries. You will reconcile client accounts to ensure clients and/or their representatives understand the client charges raised and ensure ASC invoices are accurate each month. You will need a strong attention to detail as you will be taking queries and booking appointments in relation to financial assessments, processing incoming and outgoing mail, maintaining electronic and paper records and files and typing and sending letters. This is a varied and rewarding role where great communication skills make a real difference to the people we support. This role will be solely based at the Civic Offices 5 days per week while you learn and develop the skills required.
Who is the person:
With excellent customer service skills and experience of working in a finance environment, you will have a high standard of literacy and numeracy as well as an understanding of the Care Act 2014 and Mental Capacity Act 2005. With working experience of office procedures and strong IT skills, you will have a strong attention to detail, good analytical skills, a flexible approach to work and the ability to work on your own initiative and plan and prioritise your work. In addition, you will have excellent written communication skills, including letter writing and note taking and a solid understanding of GDPR and how to work within this legislation.
About Portsmouth City Council: Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals.
This is an exciting time to join us, offering the opportunity to contribute to organisational transformation, develop your career, and help shape future services for our communities.
Additional Information: Please ensure that you read the job profile for full details on the post. This role is based 5 days per week in the Civic Offices/other office, please ensure you can fulfil this prior to submitting your application. We are not able to offer sponsorship for this position.
You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work/personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful.
We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal. You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.
ASC Income Co-ordinator in Portsmouth employer: Portsmouth City Council
Portsmouth City Council is an excellent employer, offering a supportive work culture that values collaboration and innovation. With a focus on employee growth, the council provides numerous training opportunities and a hybrid working model that promotes work-life balance, making it an ideal place for those seeking meaningful and rewarding employment in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land ASC Income Co-ordinator in Portsmouth
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Portsmouth City Council!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Portsmouth City Council.
We think you need these skills to ace ASC Income Co-ordinator in Portsmouth
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Portsmouth City Council. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Portsmouth City Council and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Portsmouth City Council. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Portsmouth City Council's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Portsmouth City Council
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Portsmouth City Council.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Portsmouth City Council will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Portsmouth City Council and how you would contribute to adapting HR strategies.
