Parking Suspension Officer

Our Team
The Suspension Team is a newly expanded and vital service within Portsmouth City Council, supporting residents and businesses across the city. We are a friendly, supportive, and welcoming team committed to delivering an excellent customer experience by putting people at the heart of everything we do. As a forward‑thinking service, we take pride in helping our staff grow, offering opportunities to develop skills and knowledge as we continue to shape and strengthen the team.

Your New Role
As a Suspension Officer, you will work within the Suspension Team and report to the Suspension Supervisor. You will be responsible for issuing and processing suspension requests, organising quotations, and responding to customer enquiries across a range of channels—including face‑to‑face, email and telephone. This is a varied role, split between office-based administrative work and on‑street activity. Each day you will spend several hours driving a PCC service vehicle to install and remove suspension signage around the city. A full UK manual driving licence is essential.

What You’ll Need to Succeed
You’ll have experience in administration and customer service, with a strong customer‑focused approach to your work. You’ll be confident using Microsoft applications, have excellent attention to detail, and be able to communicate clearly—both in writing and verbally. We’re looking for someone who can solve problems effectively, manage their workload independently, and work accurately under pressure to meet tight deadlines. If you can build positive working relationships, support colleagues and residents, and you hold a full UK manual driving licence, we would love to hear from you.

About Portsmouth City Council
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people‑focussed. These values set out how we can contribute to the success of the council and our own success as individuals.

Additional information
If you would like an informal discussion about the role please email Caroline Kerr, Suspension Supervisor. Please ensure that you read the job profile for full details of the role.

Our recruitment process
Full information about our recruitment process can be found on our support for applicants' page. This role is office based. When completing your application you will be required to complete a personal statement. You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile. Please give examples of your experience and any transferrable skills. This is your opportunity to showcase yourself and your achievements. If you apply without a detailed personal statement, it is unlikely that you will be shortlisted.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal. We are committed to offering an interview to all those candidates that qualify under one of our commitments and meet the minimum criteria, however for roles that receive a large number of applications, this is not always possible, and we will select the candidates that best meet the minimum criteria. You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Read more about working at Portsmouth City Council and our benefits on our career's portal homepage. Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk or call the recruitment team on 023 92 616 800.