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- Tasks: Handle complex customer queries and improve service delivery in the Parking Team.
- Company: Local government organisation dedicated to enhancing community services.
- Benefits: Hybrid working options, competitive salary, and opportunities for professional growth.
- Why this job: Join a team that makes a real difference in your community's parking experience.
- Qualifications: Experience in customer service, strong data analysis skills, and multitasking abilities.
- Other info: Collaborative environment with a focus on service excellence.
The predicted salary is between 30000 - 42000 £ per year.
A local government organization in the United Kingdom is looking for a customer service professional to join their Parking Team. The successful candidate will handle complex queries, drive service delivery improvements, and work collaboratively across teams.
Candidates with experience in regulatory or local authority environments, strong data analysis skills, and the ability to manage multiple priorities are encouraged to apply.
Hybrid working options are offered, with a minimum office attendance requirement of three days a week.
Parking Customer Experience Champion (Hybrid) employer: Portsmouth City Council
Contact Detail:
Portsmouth City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Customer Experience Champion (Hybrid)
✨Tip Number 1
Get to know the organisation! Research their values and recent projects. This will help you tailor your approach and show that you're genuinely interested in being a part of their Parking Team.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to customer service and handling complex queries. We want you to feel confident and ready to showcase your skills!
✨Tip Number 3
Network with current or former employees if you can. They can provide insider tips on what the team values and what it’s like to work there. Plus, it might just give you an edge in the application process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Parking Customer Experience Champion (Hybrid)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in regulatory or local authority environments. We want to see how you've handled complex queries and improved service delivery in your previous roles.
Data Analysis is Key: If you've got strong data analysis skills, flaunt them! Share examples of how you've used data to drive improvements or make decisions. This will show us that you can manage multiple priorities effectively.
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to the job description. We love seeing candidates who take the extra step to align their experiences with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Portsmouth City Council
✨Know Your Stuff
Make sure you understand the ins and outs of the parking regulations and customer service standards in local government. Brush up on any recent changes or initiatives in the sector, as this will show your commitment and knowledge during the interview.
✨Showcase Your Data Skills
Since strong data analysis skills are a must for this role, be prepared to discuss how you've used data to improve service delivery in past positions. Bring examples of how you've analysed customer feedback or operational metrics to drive improvements.
✨Prioritisation is Key
This role involves managing multiple priorities, so think of specific instances where you've successfully juggled various tasks. Be ready to explain your approach to prioritising work and how you ensure that all customer queries are handled efficiently.
✨Collaboration Counts
As you'll be working across teams, highlight your experience in collaborative environments. Share examples of how you've worked with different departments to resolve issues or improve processes, demonstrating your ability to foster teamwork.
