At a Glance
- Tasks: Provide exceptional customer service via phone and email, resolving issues and maintaining positivity.
- Company: Portsmouth City Council, a supportive team dedicated to outstanding service.
- Benefits: Hybrid working after probation, flexible hours, and a positive work environment.
- Why this job: Join a team that values your skills and makes a real difference in the community.
- Qualifications: Good communication skills, flexibility, and problem-solving abilities.
The predicted salary is between 24000 - 28000 € per year.
Portsmouth City Council is seeking a Customer Services Officer to provide exceptional customer service through phone and email interactions. The role includes resolving issues, handling challenging situations, and maintaining a positive approach.
Candidates should possess good communication skills, flexibility, and problem-solving abilities. Initially office-based, the position allows for hybrid working after the probation period.
Join a supportive team that values outstanding service in the heart of Portsmouth.
Hybrid Customer Service Officer – Resident Helpdesk in London employer: Portsmouth City Council
Portsmouth City Council is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where exceptional customer service is celebrated. With the flexibility of hybrid working arrangements post-probation, employees can enjoy a balanced work-life dynamic while contributing to the community in the vibrant city of Portsmouth. Join a dedicated team that values your skills and fosters a positive environment for personal and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Service Officer – Resident Helpdesk in London
✨Tip Number 1
Make sure you research Portsmouth City Council and their values. Understanding their mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves phone and email interactions, try role-playing with a friend or family member to get comfortable handling various customer scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues or handled challenging situations, as these will be key in demonstrating your fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way in landing that Customer Services Officer position.
We think you need these skills to ace Hybrid Customer Service Officer – Resident Helpdesk in London
Some tips for your application 🫡
Show Off Your Communication Skills:When writing your application, make sure to highlight your communication skills. We want to see how you can convey information clearly and effectively, especially since you'll be dealing with customers over the phone and via email.
Be Problem-Solving Savvy:Don’t forget to mention your problem-solving abilities! Share examples of how you've tackled challenging situations in the past. This will show us that you're ready to handle whatever comes your way at the Resident Helpdesk.
Flexibility is Key:Since the role involves hybrid working after probation, let us know about your flexibility. Whether it’s adapting to new tasks or working different hours, we appreciate candidates who can adjust to meet the needs of our team and customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Portsmouth City Council
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples where you turned a negative interaction into a positive outcome.
✨Show Off Your Communication Skills
Since this role involves phone and email interactions, practice clear and concise communication. During the interview, demonstrate your ability to articulate your thoughts effectively. You might even want to role-play common customer scenarios with a friend beforehand.
✨Flexibility is Key
Highlight your adaptability during the interview. The job requires flexibility, especially with the hybrid working model. Share examples of how you've successfully adjusted to changes in past roles or how you manage your time effectively when working remotely.
✨Emphasise Problem-Solving Abilities
Prepare to discuss your problem-solving skills. Think of instances where you identified an issue and took the initiative to resolve it. This will show that you can handle the challenges that come with the role and maintain a positive approach.
