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- Tasks: Provide frontline support to tenants with complex needs and prevent homelessness.
- Company: Join Portsmouth City Council, dedicated to making a positive impact in the community.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in social housing.
- Qualifications: Experience in social housing and strong negotiation skills are essential.
- Other info: Flexible working hours and a chance to collaborate with various agencies.
The predicted salary is between 36000 - 60000 £ per year.
The Social Housing Sector has seen considerable change in the last 2 years with the addition of new and revised regulations including a new set of consumer standards. Portsmouth Homes is undertaking a programme of change to respond to the new environment and changes in expectations from our tenants and leaseholders.
This is a fantastic opportunity to join us as a Tenancy Support Adviser!
What is the role?
You will provide a responsive and needs-led frontline advice and support service to Portsmouth Homes tenants and their households, who have complex needs requiring additional and ongoing support, in order for them to be able to maintain their tenancies satisfactorily and to complement the support offered by the generic Housing Officers.
A Tenancy Support Adviser (TSA) provides specialist housing support and advice to Portsmouth Homes tenants and their households to prevent and reduce the risk of homelessness due to unsafe housing conditions that could be a breach of tenancy conditions. Utilising good negotiation and persuasive skills to ensure support plans are met and tenants and their households are supported appropriately.
Who is the person?
You should have experience of working within a Social Housing setting or similar, with a focus on supporting tenants with complex needs effectively, in order for them to maintain their tenancies.
- You should be able to support the housing officers to provide a frontline response to crisis situations, as well as chronic circumstances by identifying relevant support needs and social issues which necessitate joint-working to enable tenants to maintain tenancies.
- You should be experienced in attending multi-agency meetings to coordinate and encourage input and relevant support from external partners and agencies and to help formulate realistic support plans.
- You must have a comprehensive understanding of the types of risks which may impact upon a person's tenancy and be able to identify these risks and support needs to be able to support the tenant in maintaining their tenancy, utilising collaboration with the tenant/household, external partners and agencies, as appropriate.
- Be able to identify priority of cases by full investigation of current and previous experiences and behaviours, to identify the right support necessary.
- You should be able to demonstrate knowledge of Portsmouth Homes policies and procedures, local and national policies and legislation regarding tenancy support and sustainment.
- You should be confident making appropriate decisions without recourse to supervision about the storing, management and disclosure of personal and sensitive personal information, in accordance with data protection legislation.
- You should hold an awareness of departmental budget constraints and the need to minimise expenditure and ensure that appropriate support is proportionate and timebound.
- You must have good negotiation and persuasive skills to ensure support plans are met and tenants and their households are supported appropriately.
- You must be comfortable lone working, and visiting tenants in their own homes, to provide appropriate advice and support. This may involve practical help and support cleaning, decluttering and sorting personal possessions, belongings and furniture.
- You must be able to create accurate and relevant notes of conversations and reasons for actions or non-actions that need to be understandable to others and relied on for Court Action.
- You must have a Full UK driving licence and access to a vehicle for work purposes.
What we can offer you:
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
If you would like to discuss this further or have any questions, please contact Danny Ardrey - Head of Sheltered Housing and Support Services or Holly Lovejoy - Tenancy Support Manager.
When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience. This is really important or you are likely not to be shortlisted.
Tenancy Support Adviser - Portsmouth in Isle of Wight employer: Portsmouth City Council
Contact Detail:
Portsmouth City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Support Adviser - Portsmouth in Isle of Wight
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Portsmouth Homes and understanding their values and recent changes in the housing sector. Tailor your responses to show how your experience aligns with their mission and the specific needs of tenants.
✨Tip Number 3
Practice your negotiation and persuasive skills! Role-play common scenarios you might face as a Tenancy Support Adviser. This will help you feel more confident when discussing support plans during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Portsmouth Homes.
We think you need these skills to ace Tenancy Support Adviser - Portsmouth in Isle of Wight
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the 'Who is the Person' points. Use specific examples from your past roles to show us you’ve got what it takes!
Showcase Your Skills: Don’t forget to emphasise your negotiation and persuasive skills! We want to see how you’ve successfully supported tenants in the past, especially in tricky situations.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read and understand, especially when it comes to your experiences and achievements.
Apply Through Our Website: Remember to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with Portsmouth Homes.
How to prepare for a job interview at Portsmouth City Council
✨Know Your Stuff
Make sure you’re familiar with Portsmouth Homes' policies and the latest regulations in the social housing sector. Brush up on consumer standards and be ready to discuss how these impact your role as a Tenancy Support Adviser.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to support tenants with complex needs. Highlight any experience you have in crisis situations or multi-agency meetings, as this will show you can handle the demands of the role.
✨Practice Your Negotiation Skills
Since good negotiation and persuasive skills are crucial for this position, think of scenarios where you successfully negotiated support plans or resolved conflicts. Practising these examples will help you articulate your approach during the interview.
✨Be Ready for Real-Life Scenarios
Expect to be asked about how you would handle specific situations related to tenancy support. Think through potential challenges you might face, such as dealing with difficult tenants or coordinating with external agencies, and prepare your responses.
