At a Glance
- Tasks: Provide exceptional customer service via phone and email, resolving issues and maintaining positivity.
- Company: Portsmouth City Council, a supportive team dedicated to outstanding service.
- Benefits: Hybrid working after probation, flexible hours, and a positive work environment.
- Why this job: Join a team that values your skills and makes a real difference in the community.
- Qualifications: Good communication skills, flexibility, and problem-solving abilities.
The predicted salary is between 24000 - 28000 € per year.
Portsmouth City Council is seeking a Customer Services Officer to provide exceptional customer service through phone and email interactions. The role includes resolving issues, handling challenging situations, and maintaining a positive approach.
Candidates should possess good communication skills, flexibility, and problem-solving abilities. Initially office-based, the position allows for hybrid working after the probation period.
Join a supportive team that values outstanding service in the heart of Portsmouth.
Hybrid Customer Service Officer – Resident Helpdesk employer: Portsmouth City Council
Portsmouth City Council is an excellent employer, offering a supportive work culture that prioritises outstanding customer service and employee well-being. With opportunities for hybrid working after the probation period, employees can enjoy a flexible work-life balance while being part of a dedicated team in the vibrant city of Portsmouth. The council also fosters professional growth, ensuring that staff have access to training and development resources to enhance their skills and advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Service Officer – Resident Helpdesk
✨Tip Number 1
Make sure to research Portsmouth City Council and their values. Understanding their mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves phone and email interactions, try role-playing with a friend or family member. This will help you feel more confident when handling challenging situations.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your flexibility and capability to handle customer queries effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid Customer Service Officer – Resident Helpdesk
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about interacting with customers, make sure your written application highlights your communication skills. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service.
Be Problem-Solving Savvy:We love candidates who can think on their feet! In your application, share examples of how you've successfully resolved issues in the past. This will show us that you’re ready to tackle challenges head-on, just like you would in the role.
Flexibility is Key:The job requires a flexible approach, so let us know how adaptable you are in your application. Whether it’s adjusting to new situations or handling unexpected challenges, we want to see that you can roll with the punches!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly, and you’ll find all the details you need right there!
How to prepare for a job interview at Portsmouth City Council
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples where you turned a negative experience into a positive one.
✨Show Off Your Communication Skills
Since this role involves phone and email interactions, practice clear and concise communication. During the interview, demonstrate your ability to articulate your thoughts effectively and listen actively to questions.
✨Emphasise Flexibility and Problem-Solving
Prepare to share instances where you had to adapt quickly or solve unexpected problems. Highlight your flexibility in handling various customer needs and how you approach problem-solving creatively.
✨Research Portsmouth City Council
Familiarise yourself with Portsmouth City Council's values and services. Understanding their mission will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
