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- Tasks: Deliver comprehensive housing management services and support tenants throughout their tenancy journey.
- Company: Portsmouth Homes, a forward-thinking organisation in the social housing sector.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal development.
- Other info: Dynamic role with opportunities to tackle complex challenges and grow your career.
- Why this job: Make a real difference in people's lives by helping them feel safe and secure in their homes.
- Qualifications: Strong communication skills and the ability to manage diverse tenant needs.
The predicted salary is between 30000 - 40000 £ per year.
The Social Housing Sector has seen considerable change in the last 2 years with the addition of new and revised regulations including a new set of consumer standards. Portsmouth Homes is undertaking a programme of change to respond to the new environment and changes in expectations from our tenants and leaseholders.
The Housing Officer role can be complex and requires the ability to work with changing priorities and be flexible in approach. This role is responsible for the effective and efficient delivery of housing management services to a dedicated patch serving approximately 400 homes.
This role provides generic housing management services including:
- Anti-social behaviour management
- Arrears management including debt and benefit advice
- Void management and lettings
- General tenancy management ensuring income maximisation
- Efficient letting of homes
- Providing great customer service throughout the tenancy
The Housing Officer (HO) role is a fully generic role delivering a comprehensive housing management service to a cohort of Portsmouth Homes tenants. The role is predominantly reactive, to help support and empower tenants to be able to sustain and maintain their tenancies and live their best lives, whilst feeling safe and secure in their homes and communities.
Responsibility starts with the viewing of an empty property, with prospective tenants, and the need to ensure that the property meets their Housing Need and is suitable in terms of other factors. Support is provided at the beginning of a new tenancy, ensuring that the new tenants understand their legal obligations and expectations of them as a tenant and good neighbour.
The Housing Officer then supports the tenant and their household in managing and sustaining their tenancy throughout its life, dealing with tenancy enforcement, including Anti-Social Behaviour, Money and Debt Advice and Income Collection, changes to personal circumstances and household makeup, and termination of tenancy or dealing with deceased estates.
The role is a generic cradle to grave tenancy management service. A Housing Officer must be multi-disciplined, with a high degree of responsibility, expectation and complexity, and the need to be able to manage conflicting priorities and react positively in crisis and chaotic situations.
Locations
Housing Officer in Hampshire, Portsmouth employer: Portsmouth City Council
Contact Detail:
Portsmouth City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Portsmouth Homes and understanding their recent changes in regulations. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission of providing excellent housing services.
✨Tip Number 3
Practice your responses to common interview questions related to housing management. Think about scenarios where you've dealt with anti-social behaviour or tenancy issues, and be ready to share those experiences confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Portsmouth Homes.
We think you need these skills to ace Housing Officer in Hampshire, Portsmouth
Some tips for your application 🫡
Show Your Passion for Housing: When writing your application, let us see your enthusiasm for the housing sector. Share any relevant experiences or insights that demonstrate your commitment to helping tenants and improving their living conditions.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Housing Officer role. Highlight your skills in managing tenancies, dealing with anti-social behaviour, and providing excellent customer service to show us you’re the right fit.
Be Clear and Concise: We appreciate straightforward communication! Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and ready for the modern workplace!
How to prepare for a job interview at Portsmouth City Council
✨Know Your Stuff
Make sure you’re familiar with the latest regulations and consumer standards in the social housing sector. Brush up on Portsmouth Homes' specific policies and how they align with tenant needs. This shows you’re proactive and ready to tackle the complexities of the role.
✨Show Your Flexibility
Be prepared to discuss examples from your past where you’ve had to adapt to changing priorities. The Housing Officer role is all about being reactive, so highlight your ability to manage conflicting demands and stay calm under pressure.
✨Empathy is Key
This role involves supporting tenants through various challenges. Share experiences that demonstrate your empathy and understanding, especially in crisis situations. Showing that you can connect with people will set you apart.
✨Customer Service Focus
Since providing great customer service is crucial, think of specific instances where you’ve gone above and beyond for clients or customers. Discuss how you ensure tenants feel safe and secure, as this aligns perfectly with the expectations of the Housing Officer role.