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- Tasks: Be the first point of contact for customers needing housing advice and support.
- Company: Local government body dedicated to helping the community.
- Benefits: Gain valuable experience, develop skills, and make a difference in people's lives.
- Other info: Opportunity for personal growth and making a real impact in the community.
- Why this job: Support vulnerable individuals while building a rewarding career in housing.
- Qualifications: Excellent listening skills, empathy, and emotional resilience required.
The predicted salary is between 30000 - 40000 £ per year.
A local government body in the United Kingdom is seeking a Housing Triage Officer to act as the first contact for customers needing housing advice. The role involves assessing customers' needs, offering advice on housing issues including the Portsmouth Housing Register, and maintaining accurate records.
Ideal candidates will display:
- Excellent listening skills
- Strong empathy
- Emotional resilience
This position offers an opportunity to build a career in housing while supporting vulnerable individuals in housing challenges.
Locations
Frontline Housing Advisor: Triage & Support in Hampshire, Portsmouth employer: Portsmouth City Council
Contact Detail:
Portsmouth City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Housing Advisor: Triage & Support in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing advice and customer support. We recommend role-playing with a friend or using online resources to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy and listening skills during interviews. Share real-life examples of how you’ve helped others in challenging situations. We want to see your passion for supporting vulnerable individuals shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Frontline Housing Advisor: Triage & Support in Hampshire, Portsmouth
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your listening skills and empathy. We want to see how you connect with people and understand their housing challenges, so share any relevant experiences that showcase this.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, especially when it comes to assessing needs and providing advice.
Tailor Your Application: Make sure to tailor your application to the specific role of Housing Triage Officer. Mention your understanding of the Portsmouth Housing Register and any related experience you have, as this will show us you're serious about the position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Portsmouth City Council
✨Know Your Stuff
Make sure you’re familiar with the Portsmouth Housing Register and other local housing issues. Brush up on relevant policies and procedures so you can confidently discuss how you would assess customers' needs during the interview.
✨Show Your Empathy
Since this role involves supporting vulnerable individuals, be prepared to share examples of how you've demonstrated empathy in past experiences. Think about situations where you’ve had to listen actively and respond sensitively to someone’s needs.
✨Practice Active Listening
During the interview, showcase your listening skills by engaging with the interviewer. Reflect back what they say and ask clarifying questions. This will demonstrate that you value communication and understand the importance of listening in a triage role.
✨Stay Resilient
Emotional resilience is key in this position. Be ready to discuss how you handle stress and challenging situations. Share strategies you use to maintain your composure and support others effectively, especially when dealing with difficult housing challenges.