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- Tasks: Conduct financial assessments for Adult Social Care clients and provide welfare rights advice.
- Company: Portsmouth City Council, dedicated to making a positive impact in the community.
- Benefits: Hybrid working, flexible hours, and a supportive work environment.
- Other info: Join a values-driven organisation that prioritises respect, integrity, and inclusivity.
- Why this job: Make a real difference in people's lives while developing your skills in finance and support.
- Qualifications: Experience in customer service and knowledge of welfare benefits and financial assessments.
The predicted salary is between 30000 - 40000 £ per year.
Your new role is to ensure timely and accurate financial assessments are completed for Adult Social Care clients (or their legal representatives) at their main residence. This will involve carrying out a detailed analysis of their financial circumstances, assessing how much they are required to contribute towards the cost of their Adult Social Care and support services funded through the Local Authority. You will provide high quality welfare rights and benefits advice and ensure that clients and their carers are supported to receive all the benefits to which they are entitled.
You will be collecting sensitive personal and financial information relevant to the financial assessment process, providing high-quality welfare rights and benefits advice within the client’s home. You will support customers or their carers or spouses with benefit applications where appropriate and notify them of their assessed maximum charge, explaining how contributions are calculated.
Who is the Person Summary
With proven experience in a front-line customer facing service, you will have an understanding of the chargeable services provided by Adult Social Care and of the Care Act 2014 and how this underpins charging frameworks. You will have experience of working with DWP Welfare Benefits, with knowledge of those that may be applicable to people with disabilities. With an understanding of completing financial assessments, you will have the ability to identify entitlement to unclaimed benefits, means-tested benefits, premiums and state pension provision while providing client support. You will have excellent attention to detail and the ability to interpret financial evidence. You will have strong numeracy skills, good written and verbal communication skills and the ability to prioritise and plan your workload.
About Portsmouth City Council
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focused. These values set out how we can contribute to the success of the council and our own success as individuals.
Additional Information
Hybrid working is offered with the expectation to attend the office a minimum of two days a week (pro-rated for part time). This arrangement remains flexible, depending on the role and subject to business needs. We are not able to offer sponsorship for this position.
Legal and Safeguarding Requirements
Disclosure and Barring Service (DBS) at Standard/Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974. Applicants must demonstrate that they have the right to work in the UK. No post will be offered without it. We are a disability-confident employer and fulfil the Armed Forces Covenant gold standard.
Locations
Financial Assessment and Benefit Officer (FAB) in Hampshire, Portsmouth employer: Portsmouth City Council
Contact Detail:
Portsmouth City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Assessment and Benefit Officer (FAB) in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to financial assessments and welfare rights. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring along examples of your work or case studies that highlight your experience with financial assessments and client support. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Financial Assessment and Benefit Officer (FAB) in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Financial Assessment and Benefit Officer. Use keywords from the job description to show we’re on the same page!
Showcase Your Skills: Don’t forget to emphasise your numeracy skills and attention to detail. We want to see how you’ve successfully handled financial assessments or similar tasks in the past, so share specific examples!
Be Person-Centred: Since this role is all about supporting clients, make sure to convey your people-focused approach. Share any experiences where you’ve provided excellent customer service or support to individuals in need.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly and efficiently!
How to prepare for a job interview at Portsmouth City Council
✨Know Your Financial Stuff
Make sure you brush up on your knowledge of financial assessments and the Care Act 2014. Be ready to discuss how you would approach assessing a client's financial situation and what factors you would consider when determining their contributions.
✨Showcase Your Customer Service Skills
Since this role involves working directly with clients, be prepared to share examples of your front-line customer service experience. Highlight how you've handled sensitive situations and provided support to clients in the past.
✨Understand Benefits Inside Out
Familiarise yourself with DWP Welfare Benefits, especially those relevant to people with disabilities. Be ready to explain how you would identify unclaimed benefits for clients and assist them with applications.
✨Demonstrate Attention to Detail
This role requires strong numeracy skills and the ability to interpret financial evidence accurately. During the interview, emphasise your attention to detail by discussing specific instances where your accuracy made a difference in your previous roles.