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For Companies At a Glance
- Tasks: Deliver top-notch customer service at our main reception and contact centre.
- Company: Join the friendly team at Gosport Borough Council.
- Benefits: Competitive salary, flexible hours, and full training provided.
- Why this job: Be the first point of contact and make a positive impact on your community.
- Qualifications: Experience with the public and basic computer skills required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 25583 - 25989 £ per year.
Overview
Hours: 21 Hours per week over 3 days
Salary: 25583 - 25989 per annum pro rata
Location: Town Hall Gosport
About the role
Join Our Customer Services Team. We are seeking a motivated individual to join our small friendly Customer Services team. This role is responsible for delivering a high standard of front-line services across our main reception, cashiers counter, contact centre and post room. As the first point of contact for our customers, both in person and over the phone, you will play a key role in ensuring a positive and professional experience for all. You should have experience working with the public and possess basic computer skills to input and retrieve information accurately while handling customer enquiries. Full training will be provided on our switchboard and customer service IT systems.
If you are interested in this opportunity please refer to the attached job profile for further details about the role and the qualities we are seeking in the ideal candidate.
How to apply
To make sure your application stands out, review the job profile and how to apply to ensure your application matches the requirements of the role. Please ensure you read and follow the guidance so you can demonstrate how you meet the criteria under who is the person on the job profile. PLEASE DO NOT JUST SUBMIT A CV. Please refer to the how to apply document when you complete your application as there is information in there that you need to include and evidence in your application for this role. This is important or you are likely not to be shortlisted.
Application details
- Application form
- Email your submission to:
- Application Closing Date: Monday 27th October 2025
- Interviews Date: Friday 7th November 2025
All applicants will be advised once shortlisting has been completed.
Requirements
Required Experience: Unclear
Key Skills: Sales Experience, Time Management, Order Management System, Customer Service, Dealership Experience, GM Vehicles, Retail Sales, Tire Service, Automotive Repair, OSHA, Service Writing, Automotive Service
Employment Type: Intern
Experience: years
Vacancy: 1
Salary: 25583 - 25989
Customer Service Advisor Gosport Borough Council employer: Portsmouth City Council
Contact Detail:
Portsmouth City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Gosport Borough Council
✨Tip Number 1
Get to know the company! Research Gosport Borough Council and their customer service values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to demonstrate your ability to handle enquiries smoothly. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Prepare examples from your past experience where you've excelled in customer service. Think about specific situations where you made a positive impact, as these stories can really make you stand out during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application is seen by the right people. Plus, it shows that you're proactive and serious about the role.
We think you need these skills to ace Customer Service Advisor Gosport Borough Council
Some tips for your application 🫡
Read the Job Profile Carefully: Before you start writing, take a good look at the job profile. It’s packed with info on what we’re looking for, so make sure your application reflects those qualities and experiences.
Show Off Your Customer Service Skills: Since this role is all about customer service, highlight any relevant experience you have. Share specific examples of how you've handled enquiries or resolved issues to show us you're the right fit.
Follow the Application Guidelines: Don’t just send in a CV! Make sure you follow the guidance provided in the 'how to apply' document. This is crucial for demonstrating that you meet the criteria we’re after.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to us properly and helps us keep track of all applications.
How to prepare for a job interview at Portsmouth City Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities mentioned in the job description, such as delivering front-line services and handling customer enquiries. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your People Skills
As a Customer Service Advisor, you'll be the first point of contact for customers. During the interview, share specific examples of how you've successfully dealt with customers in the past. Highlight your ability to remain calm under pressure and your knack for resolving issues effectively. This will demonstrate that you have the interpersonal skills needed for the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or manage multiple enquiries at once. Practising your responses can help you feel more confident and articulate during the interview. Remember, it’s all about showing your problem-solving skills and your commitment to providing excellent service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to ask about the training provided for their IT systems or how success is measured in the Customer Services team. Thoughtful questions can leave a lasting impression on the interviewers.