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- Tasks: Join our friendly team to deliver top-notch customer service across various channels.
- Company: Gosport Borough Council, committed to serving the community with care.
- Benefits: Flexible working hours, training opportunities, and a supportive work environment.
- Why this job: Be the first point of contact and make a real difference in people's lives.
- Qualifications: Experience in customer service and basic PC skills required.
- Other info: Great opportunity for personal growth and teamwork in a dynamic setting.
The predicted salary is between 10 - 13 £ per hour.
Our Customer Services team are looking for someone to join our small, friendly team to deliver front line services that cover main reception, cashiers counter, the contact centre and post room. You will be the first point of contact for our customers, both in person and on the telephone.
16 hour week, Monday, Tuesday, Wednesday & Thursday, in accordance with the Council's scheme of flexible working hours.
Reception Responsibilities- To receive visitors in a warm and welcoming fashion.
- To be the first port of call for visitors responding/directing to the most appropriate resources to deal effectively with enquiries.
- To log visitors on the appropriate systems.
- To book appointments in our service desks.
- Maintain an open reception area to avoid congestion/poor image.
- Maintain the supply of publicity material in the reception area and remove outdated publications.
- To process incoming calls courteously and professionally.
- To listen and give clear advice.
- To respond or direct to the most appropriate resource.
- To take payments for multiple departments.
- To establish priorities between calls.
- To transfer calls explaining your actions and potential reasons for delays.
- To receive incoming mail, and sort into departmental pigeonholes as necessary.
- To receive mail from departments, sort and record mail in accordance with the correct postal rate ready for collection by the Post Office.
- To collate and deliver mail to the Councillors lockers.
- To assist with the collection and receipting of approved income due to the Council.
- To ensure all monies received are recorded correctly.
- To carry out basic diagnostic, repair and maintenance work of cash receipting printers.
- Report any system faults.
- To maintain good working relationships with colleagues, staff and Members of the Council.
- Deal with difficult customers and liaise as necessary with the Senior Customer Services Advisor and Civic Officers.
- To undertake other tasks, as authorised, on behalf of other Council services.
- Additional tasks may be required to assist other teams, such as enveloping bulk mailing.
- To assist in Emergency Planning exercise.
You should have experience with dealing with the public and have basic PC skills in order to input and retrieve information so that you can deal with enquiries. Training will be provided in the use of our switchboard and customer service IT systems.
We are looking for someone who can provide a courteous, helpful and effective reception, call centre, postal and cashiering service to the customers and employer. The post holder will be able to converse at ease with customers. Being able to provide advice in accurate spoken English is essential. The post holder must maintain the confidentiality of information coming to their attention during the course of employment.
Qualifications- Has basic computer keyboard skills for input purposes and information retrieval.
- Has good numeracy skills.
- Has experience of cash handling and recording.
- Has good interpersonal skills.
- Has the ability to use a PC.
- Has excellent customer care skills.
- Has ability to converse and comprehend information and provide advice in accurate spoken English.
- Has experience of dealing with the public.
- Has the ability to communicate clearly on the telephone and in person.
- Has the ability to use initiative and work under pressure.
- Has the ability to deal with a variety of people in difficult situations.
- Who has a willing and enthusiastic approach to training.
- Is flexible and able to cover other staff member's absences.
- Who has a calm and professional approach.
- Is responsible and reliable.
- Is a good team worker.
- Has an understanding of Equality & Diversity.
- Has an understanding of GDPR.
- Has a qualification in reception work/customer care/business administration.
- Has experience of working on a switchboard or call centre environment.
- Has experience of working on reception.
- Has experience of cashiering.
Customer Service Advisor - Gosport Borough Council employer: Portsmouth City Council
Contact Detail:
Portsmouth City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Gosport Borough Council
✨Tip Number 1
Get to know the company! Research Gosport Borough Council and their customer service values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to sound confident and clear. Try role-playing common customer scenarios with a friend to get comfortable with handling enquiries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work in the Customer Services team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making your job search smoother.
We think you need these skills to ace Customer Service Advisor - Gosport Borough Council
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service roles. We want to see how you've dealt with the public and provided excellent service, so share specific examples that showcase your skills!
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description to demonstrate that you understand what we're looking for. This will help us see that you're a great fit for our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you the best candidate for the Customer Service Advisor position.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Portsmouth City Council
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Customer Service Advisor. Familiarise yourself with the tasks mentioned in the job description, like handling calls, managing the reception area, and dealing with cash transactions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves interacting with the public, be prepared to discuss your experience in customer service. Think of specific examples where you've dealt with difficult customers or provided excellent service. This will demonstrate your interpersonal skills and ability to handle various situations effectively.
✨Practice Clear Communication
As you'll need to converse clearly in person and over the phone, practice articulating your thoughts. You might want to rehearse common interview questions with a friend or family member. This will help you feel more comfortable and ensure you can communicate effectively during the interview.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a difficult customer or a busy reception desk. Prepare by thinking through potential scenarios and how you would respond. This shows that you can think on your feet and are ready for the challenges of the role.