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- Tasks: Provide top-notch admin support and ensure smooth operations at the Family Hub.
- Company: Join a dedicated team focused on early help and prevention services.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Dynamic role in a busy environment with a focus on family services.
- Why this job: Make a difference in your community while developing essential skills.
- Qualifications: Experience in admin roles, strong communication skills, and a customer-focused mindset.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for a committed Business Support Assistant to join our Early Help and Prevention Service providing high‑quality administrative support that keeps the service running smoothly and professionally.
The Role
Reporting to the Locality Business Support Officer, you will provide a pivotal role in the day-to-day running of the Family Hub. Within this front facing customer service role you will greet family hub users and professionals who have come to use the venue. You will ensure the smooth operational running of the 0-19 Early Help and Prevention Service's business processes within the Family Hub.
Roles can vary greatly depending on the business needs relating to the Family Hub; however, the tasks require high quality written and oral communication and a commitment to the continuous provision of high-quality customer care and the ability to multi-task and work well under pressure.
The ideal candidate
- You will be organised, reliable and customer‑focused, with the ability to work calmly in a busy, public‑facing environment.
- You will need:
- Experience in an administrative role, ideally within children’s or family services
- Excellent communication skills, both written and verbal
- Good working knowledge of Microsoft 365 (Word, Excel, Outlook, Teams, PowerPoint)
- Strong attention to detail and the ability to prioritise workloads
- A proactive, flexible approach and the ability to work independently
- Awareness of safeguarding, GDPR and health & safety requirements
- The ability to converse at ease with customers and provide advice in accurate spoken English
- Experience of working in a Family Hub or facilitating a building/venue is desirable.
Please ensure that you download and read the full job profile attached for the details and expectations of this role, paying particular attention to the section 'Who is the person.'
Business Support Assistant employer: Portsmouth City Council
Contact Detail:
Portsmouth City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant
✨Tip Number 1
Get to know the Family Hub! Familiarise yourself with the services offered and the community it serves. This will help you engage confidently with users and professionals when you meet them.
✨Tip Number 2
Practice your communication skills! Whether it's written or verbal, being clear and friendly is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Create a mock schedule or task list to demonstrate how you prioritise workloads. This will impress during interviews and show you're ready for the busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Support Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in administrative roles, especially within family services. We want to see how your skills align with the needs of the Family Hub!
Show Off Your Communication Skills: Since this role requires excellent written and verbal communication, don’t hold back! Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks. In your application, give examples of how you’ve successfully managed workloads and stayed organised in busy environments.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Portsmouth City Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Assistant. Familiarise yourself with the Family Hub's operations and how your role contributes to its success. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you’ve had to explain complex information clearly or handle customer queries. Practising these scenarios can help you articulate your thoughts during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially in a busy environment. You might want to share specific tools or methods you use to stay organised, like digital planners or task management apps. This will show that you can handle the multi-tasking aspect of the job.
✨Prepare for Scenario Questions
Expect to be asked how you would handle certain situations, such as dealing with a difficult customer or managing multiple tasks at once. Think through potential scenarios related to the Family Hub and prepare your responses. This will demonstrate your problem-solving skills and ability to remain calm under pressure.