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- Tasks: Provide frontline support to tenants with complex needs and help them maintain their tenancies.
- Company: Join Portsmouth City Council, dedicated to making a positive impact in the community.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives by preventing homelessness and supporting vulnerable tenants.
- Qualifications: Experience in social housing and strong negotiation skills are essential.
- Other info: Work independently while collaborating with various agencies to create effective support plans.
The predicted salary is between 36000 - 60000 £ per year.
The Social Housing Sector has seen considerable change in the last 2 years with the addition of new and revised regulations including a new set of consumer standards. Portsmouth Homes is undertaking a programme of change to respond to the new environment and changes in expectations from our tenants and leaseholders.
This is a fantastic opportunity to join us as a Tenancy Support Adviser!
What is the role?
You will provide a responsive and needs-led frontline advice and support service to Portsmouth Homes tenants and their households, who have complex needs requiring additional and ongoing support, in order for them to be able to maintain their tenancies satisfactorily and to complement the support offered by the generic Housing Officers.
A Tenancy Support Adviser (TSA) provides specialist housing support and advice to Portsmouth Homes tenants and their households to prevent and reduce the risk of homelessness due to unsafe housing conditions that could be a breach of tenancy conditions. Utilising good negotiation and persuasive skills to ensure support plans are met and tenants and their households are supported appropriately.
Who is the person?
You should have experience of working within a Social Housing setting or similar, with a focus on supporting tenants with complex needs effectively, in order for them to maintain their tenancies.
- You should be able to support the housing officers to provide a frontline response to crisis situations, as well as chronic circumstances by identifying relevant support needs and social issues which necessitate joint-working to enable tenants to maintain tenancies.
- You should be experienced in attending multi-agency meetings to coordinate and encourage input and relevant support from external partners and agencies and to help formulate realistic support plans.
- You must have a comprehensive understanding of the types of risks which may impact upon a person's tenancy and be able to identify these risks and support needs to be able to support the tenant in maintaining their tenancy, utilising collaboration with the tenant/household, external partners and agencies, as appropriate.
- Be able to identify priority of cases by full investigation of current and previous experiences and behaviours, to identify the right support necessary.
- You should be able to demonstrate knowledge of Portsmouth Homes policies and procedures, local and national policies and legislation regarding tenancy support and sustainment.
- You should be confident making appropriate decisions without recourse to supervision about the storing, management and disclosure of personal and sensitive personal information, in accordance with data protection legislation.
- You should hold an awareness of departmental budget constraints and the need to minimise expenditure and ensure that appropriate support is proportionate and timebound.
- You must have good negotiation and persuasive skills to ensure support plans are met and tenants and their households are supported appropriately. This will be difficult particularly when there is pressure on services and a lack of funding or high eligibility criteria.
- You must be comfortable lone working, and visiting tenants in their own homes, to provide appropriate advice and support. This may involve practical help and support cleaning, decluttering and sorting personal possessions, belongings and furniture.
- You must be able to create accurate and relevant notes of conversations and reasons for actions or non-actions that need to be understandable to others and relied on for Court Action.
- You must have a Full UK driving licence and access to a vehicle for work purposes.
What we can offer you:
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
Should you require any support in completing the application form please contact the recruitment team.
Tenancy Support Adviser - Portsmouth in Bury employer: Portsmouth City Council
Contact Detail:
Portsmouth City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Support Adviser - Portsmouth in Bury
✨Tip Number 1
Get to know the company! Research Portsmouth Homes and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Tenancy Support Adviser.
✨Tip Number 3
Practice your negotiation skills! Since the role requires good negotiation and persuasive skills, consider role-playing scenarios with a friend to build your confidence before the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can easily tailor your application to highlight your relevant experience for the Tenancy Support Adviser role.
We think you need these skills to ace Tenancy Support Adviser - Portsmouth in Bury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to match the 'Who is the Person' section of the job description. Use specific examples from your experience that highlight how you meet those criteria. This is super important for us to see your fit for the role!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use real-life scenarios where you've used negotiation and persuasive skills, especially in challenging situations. We want to see how you can apply your expertise in a practical way.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your notes are easy to understand. Remember, we need to rely on your written communication skills, so clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re following the correct process. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Portsmouth City Council
✨Know Your Stuff
Make sure you’re familiar with Portsmouth Homes' policies and the latest regulations in the social housing sector. Brush up on consumer standards and be ready to discuss how these impact your role as a Tenancy Support Adviser.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to support tenants with complex needs. Highlight any experience you have in crisis situations or multi-agency meetings, as this will show you can handle the demands of the role.
✨Practice Your Negotiation Skills
Since good negotiation and persuasive skills are key for this role, think of scenarios where you successfully negotiated support plans or resolved conflicts. Practising these examples will help you articulate your approach during the interview.
✨Be Ready for Real-Life Scenarios
Expect situational questions that assess how you would handle specific challenges faced by tenants. Think about potential risks to tenancies and how you would identify and address them, demonstrating your proactive approach to supporting tenants.
