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- Tasks: Support staff in using AI tools and resolve complex queries.
- Company: Join Portsmouth City Council, a forward-thinking organisation driving digital transformation.
- Benefits: Enjoy hybrid working, competitive salary, and a commitment to inclusivity.
- Why this job: Be at the forefront of AI adoption and make a real impact in your community.
- Qualifications: Strong knowledge of Microsoft 365 and experience in user support or training.
- Other info: Opportunity for career growth in a dynamic public sector environment.
The predicted salary is between 36000 - 60000 £ per year.
Join us as an AI Support Officer. We’re looking for an enthusiastic and forward-thinking AI Support Officer to help drive the responsible adoption of artificial intelligence technologies, including Microsoft 365 Copilot across Portsmouth City Council. This is an exciting opportunity to be at the forefront of digital transformation, empowering staff to use AI tools effectively and ensuring they are adopted safely, ethically, and in line with our strategic goals. If you enjoy supporting others, solving problems, and shaping how new technologies are used, this role is for you.
Responsibilities of the Role
- Support staff with AI tools, including Microsoft 365 Copilot, and resolve complex queries.
- Create clear guidance, prompt libraries, and resources to help users work confidently with AI.
- Work with IT and service teams to integrate AI into everyday processes.
- Deliver engaging AI training sessions and develop accessible learning materials.
- Help build a network of AI Champions and support organisation-wide AI skills development.
- Monitor AI usage to identify challenges and opportunities for improvement.
- Promote best practice, success stories, and responsible use through comms and engagement.
- Support the development of AI governance frameworks, ensuring ethical, safe use of AI.
- Track usage, user feedback, and ROI, turning insights into improvements.
- Support development of dashboards and metrics that show AI’s impact.
The ideal candidate will have:
- Strong working knowledge of Microsoft 365, including Copilot, Teams, Word, Excel, Outlook, and Power Platform.
- Experience in user support, problem-solving, training, or digital enablement.
- Excellent communication skills—able to explain technical AI concepts clearly and simply.
- Understanding of data protection, information governance, and ethical AI.
- Ability to analyse usage data and turn insights into action.
- Experience working in a complex organisation (public sector experience desirable).
- Experience with prompt engineering or chatbot development.
- Knowledge of change management or digital transformation.
- Business analysis or requirements-gathering experience.
- Understanding of local government services and structures.
- Experience with Excel, Power BI, or other data analysis tools.
- Familiarity with Azure AI, Power Platform AI Builder, or Microsoft AI tools.
Please ensure that you download and read the full job profile attached for the details and expectations of this role, paying particular attention to the section 'Who is the person' as you will need to refer to this when completing your Personal statement on your application.
About Portsmouth City Council
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals.
Additional Information
- Hybrid working arrangements: Minimum 2 days in office per week or more depending on the needs of the business.
Informal Enquiries
If you would like to discuss this role in more detail with the hiring manager, please contact John Magee.
Our Recruitment process
We anonymise applications during application & shortlisting to ensure only relevant information is considered. As part of your application, we ask that you complete a personal statement, this statement is crucial and is where you must demonstrate how you meet the requirements of the job against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work/personal experience. If you apply without a detailed personal statement, it is unlikely that you will be successful. You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.
We are a disability confident employer and have an Armed Forces Covenant. We are committed to offering an interview to all those candidates that qualify under one of our commitments and meet the minimum criteria, however, for roles that receive a large number of applications, this is not always possible, and we will select the candidates that best meet the minimum criteria.
More information can be found at Equality, diversity and inclusion - Careers portal.
Read more about working at Portsmouth City Council and our benefits on our career's portal homepage.
AI Support Officer - Portsmouth employer: Portsmouth City Council
Contact Detail:
Portsmouth City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Support Officer - Portsmouth
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the job description and responsibilities. This way, when you get that interview, you can show off your knowledge and enthusiasm for the AI Support Officer position.
✨Tip Number 2
Network like a pro! Connect with current employees or others in the field on LinkedIn. Ask them about their experiences and any tips they might have. It’s a great way to get insider info and maybe even a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to AI tools and user support. Role-play with a friend or use online resources to boost your confidence and communication skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Portsmouth City Council and making a difference with AI.
We think you need these skills to ace AI Support Officer - Portsmouth
Some tips for your application 🫡
Read the Job Profile Carefully: Before you start your application, make sure to download and read the full job profile. It’s packed with details about what we’re looking for, especially in the 'Who is the Person' section, which is crucial for your personal statement.
Craft a Strong Personal Statement: Your personal statement is your chance to shine! Use it to clearly demonstrate how your experience aligns with the job requirements. Don’t just list your skills; give us examples that show how you've used them in real situations.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your ideas flow logically. This will help us understand your qualifications better.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us without any hiccups, and you’ll find all the necessary forms there!
How to prepare for a job interview at Portsmouth City Council
✨Know Your AI Tools
Make sure you have a solid understanding of Microsoft 365, especially Copilot. Familiarise yourself with how these tools can be used to support staff and solve problems. Being able to discuss specific features and benefits during your interview will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since you'll need to explain technical concepts clearly, practice articulating complex ideas in simple terms. Consider preparing examples from your past experiences where you've successfully communicated technical information to non-technical audiences. This will demonstrate your ability to engage and train others effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like resolving a complex query or promoting best practices. Think about real-life scenarios you've faced and how you approached them. This will help you illustrate your problem-solving skills and adaptability.
✨Align with Their Values
Portsmouth City Council values respect, integrity, collaboration, inclusivity, and being people-focused. Reflect on how your personal values align with theirs and prepare to share examples that highlight your commitment to these principles. This will show that you're not just a fit for the role, but also for the organisation's culture.
