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- Tasks: Welcome visitors and guide them through the Cathedral experience.
- Company: Portsmouth Cathedral is a historic site dedicated to community engagement and heritage.
- Benefits: Gain valuable skills, flexible hours, and training opportunities in a supportive environment.
- Why this job: Join a passionate team and contribute to an exciting new project funded by the National Lottery.
- Qualifications: No specific qualifications required; just a friendly attitude and willingness to learn.
- Other info: Part-time role with up to 14 hours per week during peak holiday periods.
We are looking for a number of part-time (up to 14 hours per week) seasonal Visitor Experience Assistants to work with our existing expert groups of volunteer welcomers, guides and shop assistants during peak holiday periods. This role will involve welcoming people in and inviting them to explore our glorious Cathedral to learn more about the building and its purpose at the same time as developing new skills.
As part of your induction, successful candidates will attend a Training Day with a course developed and delivered by our Visitor Experience Manager and an accredited training company covering Visitor Experience, customer service, fundraising techniques, safety and safeguarding.
This role comes at an exciting time for the Cathedral. In 2024 we were awarded £118,000 from the National Lottery Heritage Fund to create a new dynamic space, combining our shop and welcome area with a new heritage exhibition space.
Primary Objectives- Greet and welcome visitors to Portsmouth Cathedral, helping to provide an experience above their expectations.
- Implement a refreshed emphasis on articulating ‘the ask’ for donations and be part of a new group testing innovative donation methods and solutions.
- Support the existing volunteer welcomers and guides to manage increased visitor numbers during peak periods of the year.
Safeguarding: The Cathedral takes the safeguarding of children and vulnerable adults very seriously, and practices Safer Recruitment for all roles (both paid and voluntary), enhanced DBS for specific roles, and face-to-face or online training as required.
Portsmouth Cathedral is an Equal Opportunities Employer and a member of Inclusive Church. Salary will be paid at the National Minimum Wage appropriate to age.
Visitor Experience Assistant employer: Portsmouth Cathedral
Contact Detail:
Portsmouth Cathedral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant
✨Tip Number 1
Familiarise yourself with Portsmouth Cathedral and its history. Understanding the significance of the building and its purpose will help you engage with visitors and provide them with a memorable experience.
✨Tip Number 2
Practice your customer service skills by volunteering or working in similar roles. This will not only boost your confidence but also give you practical examples to discuss during any interviews.
✨Tip Number 3
Network with current or former Visitor Experience Assistants if possible. They can provide insights into the role and share tips on how to stand out as a candidate.
✨Tip Number 4
Be prepared to discuss innovative ideas for visitor engagement and fundraising during your interview. Showing that you can think creatively about enhancing the visitor experience will set you apart.
We think you need these skills to ace Visitor Experience Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Visitor Experience Assistant. Highlight key skills such as customer service and communication that are essential for this role.
Tailor Your CV: Customise your CV to reflect relevant experience, particularly in customer service or volunteer roles. Emphasise any previous work where you welcomed visitors or managed groups, as this will resonate with the hiring team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for visitor experiences and your understanding of the Cathedral's mission. Mention specific examples of how you can contribute to enhancing visitor engagement and fundraising efforts.
Highlight Training and Skills: If you have any training or certifications related to customer service, safeguarding, or visitor management, be sure to include these in your application. This will demonstrate your commitment to professional development and readiness for the role.
How to prepare for a job interview at Portsmouth Cathedral
✨Show Enthusiasm for Visitor Experience
Make sure to express your passion for creating memorable experiences for visitors. Share any relevant experiences where you’ve gone above and beyond to help someone, as this will resonate well with the interviewers.
✨Understand the Role's Objectives
Familiarise yourself with the primary objectives of the Visitor Experience Assistant role. Be prepared to discuss how you can contribute to welcoming visitors and encouraging donations, as these are key aspects of the job.
✨Highlight Teamwork Skills
Since you'll be working alongside volunteers and other staff, emphasise your ability to work in a team. Share examples of how you've successfully collaborated with others in previous roles or projects.
✨Prepare for Safeguarding Questions
Given the importance of safeguarding in this role, be ready to discuss your understanding of safety protocols and how you would handle sensitive situations. This shows that you take the responsibility seriously.
