At a Glance
- Tasks: Build strong customer relationships and ensure their success with our innovative products.
- Company: Join a fast-scaling SaaS company in the aviation industry.
- Benefits: Enjoy competitive salary, generous time off, and fully remote work.
- Other info: Great opportunities for career growth into senior roles.
- Why this job: Make a real impact by helping customers thrive with cutting-edge technology.
- Qualifications: 2 years in a customer-facing role and Salesforce experience required.
The predicted salary is between 40000 - 50000 £ per year.
As a Customer Success Manager, you will play a key role in building and maintaining strong, long-term customer relationships while ensuring customer satisfaction and driving success. Your focus will be on streamlining processes related to fleet acquisition, financing, leasing, and disposal. This role involves collaborating closely with lessors and airline customers to understand their needs, lead implementations, anticipate gaps, and support product management in addressing those gaps. Additionally, you will work closely with our software engineering team to enhance product functionality and overall customer experience. You will have flexibility to work 8am-5pm CET/9am-6pm CET/10am-7pm CET.
Key Responsibilities
- Maintain a deep understanding of the company's products and underlying technology (salesforce.com platform) to effectively advise and educate customers on how to best leverage the features of the platform.
- Develop and maintain strong relationships with the assigned customers, serving as the main point of contact for any questions, issues, or requests.
- Continuously monitor customer usage and engagement to identify potential issues or opportunities for upselling and expansion of services.
- Provide training and guidance to ensure a smooth and successful onboarding experience.
- Address and resolve customer concerns or problems in a timely and effective manner, working closely with cross‑functional teams when necessary.
- Gather feedback from customers and relay it to relevant departments within the company to drive product enhancements.
- Provide regular reports and updates on customer health, satisfaction, and progress towards their goals to internal stakeholders.
Qualifications
- A minimum of 2 years of experience in a customer‑facing role.
- Salesforce technical experience is a requirement:
- Basic administration (users, profiles, permission sets, audit tracking, etc.)
- Custom objects/fields creation, configuration, and maintenance
- UI configuration (list views, lightning pages, page/compact layouts, profile assignments, etc.)
- Standard reports & dashboards (bonus for CRMA experience)
- Validations and custom logic via Flows (bonus)
- A high level of motivation, a deep passion for aviation, and a strong interest in technology.
- Bachelor’s degree or equivalent work experience.
What We Offer
- Work with global enterprise customers in a unique and growing industry
- Be part of a fast‑scaling SaaS company with strong product‑market fit
- Fully remote and collaborative work environment
- Opportunities to grow into senior customer success or product roles
- Competitive salary, benefits and generous time off
Portside is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Success Manager employer: Portside
Portside is an exceptional employer that offers a fully remote and collaborative work environment, allowing you to connect with global enterprise customers in the dynamic aviation industry. With a strong focus on employee growth, you will have opportunities to advance into senior roles while enjoying competitive salaries, generous time off, and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the company inside out. Familiarise yourself with their products, especially the Salesforce platform, and think about how you can add value to their customer success team.
✨Tip Number 3
Showcase your passion for aviation and technology during interviews. Share specific examples of how you've used tech to solve customer issues or improve processes in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing your application, make sure you really understand what a Customer Success Manager does. Dive into the job description and highlight how your experience aligns with the key responsibilities. We want to see that you’re not just interested in the role, but that you get it!
Show Off Your Salesforce Skills:Since Salesforce experience is a must-have, don’t hold back! Make sure to detail your technical skills and any relevant projects you've worked on. We love seeing how you’ve used Salesforce to solve problems or improve processes, so give us the juicy details!
Personalise Your Application:Generic applications are a no-go! Tailor your cover letter and CV to reflect your passion for aviation and technology. Share specific examples of how you’ve built strong customer relationships in the past. We want to know what makes you tick and why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re serious about joining StudySmarter. So, hit that apply button and let’s get started!
How to prepare for a job interview at Portside
✨Know Your Stuff
Make sure you have a solid understanding of the company's products and the Salesforce platform. Brush up on key features and functionalities, as you'll need to demonstrate how you can help customers leverage these tools effectively.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Share relevant experiences where you've successfully managed customer relationships or resolved issues. This will show that you’re not just about the numbers but also about people.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've identified customer needs and addressed gaps in service. Highlight your ability to collaborate with cross-functional teams to enhance customer experience, as this is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company’s approach to customer success or how they gather feedback for product enhancements. This shows your genuine interest in the role and the company.
