Portsdown Group Practice is seeking a Practice Contact Centre Lead to manage a busy team across six surgeries. You will plan staffing, monitor queues, and ensure timely Digital Access delivery, while using KPIs and patient feedback to raise standards.
The role requires open-ended right to work in the UK, no sponsorship, and willingness to work from 07:30 to 13:30 or 15:00 on weekdays within a fast-paced primary care setting.
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Patient Access & Call Centre Leader in Sunderland employer: Portsdown Group Practice
Portsdown Group Practice is an excellent employer for Senior Clinical Pharmacists, offering a dynamic and supportive work environment across multiple locations in Portsmouth. With a focus on employee growth, the practice provides opportunities for professional development within a multi-disciplinary team, ensuring that staff are engaged in meaningful work that directly impacts patient care. The culture promotes innovation and collaboration, making it an ideal place for those looking to advance their careers while contributing to community health.
